SMR Engagement Specialist
1 week ago
DescriptionMotability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs and dealers, you'll resolve conflicts, influence outcomes, and uphold service standards. You'll track cases, coordinate escalations, and identify root causes to drive continuous improvement and reduce downtime.QualificationsYou're a confident, proactive problem-solver who thrives in fast-paced, multi-stakeholder environments. Calm under pressure, you combine diplomacy with assertiveness to resolve complex issues and build trust. You communicate clearly, influence effectively, and bring strong negotiation and relationship skills. Your analytical mindset and attention to detail help you identify root causes and drive continuous improvement. Above all, you take ownership, act with integrity, and are committed to delivering exceptional service outcomes. Minimum criteria: Proven experience in service, maintenance, and repair (SMR) operations or a related automotive environment Strong background in complaint handling, case management, and issue resolution Excellent communication, negotiation, and sen...
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SMR Engagement Specialist
3 days ago
Bristol, United Kingdom Motability Operations Full timeDescriptionMotability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs...
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SMR Engagement Specialist
1 week ago
Bristol, United Kingdom Motability Operations Full timeJob DescriptionDescriptionMotability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key...
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SMR Engagement Specialist
2 weeks ago
Bristol, United Kingdom Motability Operations Full timeDescription Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs...
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SMR Engagement Specialist
2 weeks ago
Bristol, United Kingdom Motability Operations Full timeDescription Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs...
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SMR Engagement Specialist
2 weeks ago
Bristol, United Kingdom Motability Operations Full timeDescription Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs...
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SMR Engagement Specialist
2 weeks ago
Bristol, United Kingdom Motability Operations Full timeDescriptionFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases,...
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SMR Engagement Specialist
1 week ago
Bristol, United Kingdom Motability Operations Full timeDescriptionCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off...
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SMR Engagement Specialist
2 weeks ago
Bristol, United Kingdom Motability Operations Ltd Full timeJob Title & Company SMR Engagement Specialist at Motability Operations Ltd. Location: Bristol, United Kingdom About The Role Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full‑time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road...
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SMR Engagement Specialist
2 weeks ago
bristol, United Kingdom Motability Operations Full timeDescription Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs...
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SMR Engagement Specialist
1 day ago
Bristol, United Kingdom Motability Operations Full timeDescriptionMotability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs...
