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Scheduler
3 months ago
- To be a main point of contact for clients via email and on the telephone
- To be responsible for raising works orders, taking accurate information, and requesting work to be completed
- Raising purchase orders and facilitating the approval of invoices.
- To Schedule in work to be completed , liaising with the customer and the contractors and Trades team.
- Liaise and engage with customers to schedule in appointments and to keep them up to date. Where there could be possible legal implications ensure there is a strong emphasis on providing an excellent customer service
- Resolve day to day customer queries relating to contractor works.
- Raise queries and issues relating to invoices and/or work claimed with the relevant parties.
- To create reports for management
- To complete general administration
- Experience of prioritising workload in a busy working environment.
- Excellent demonstrable communication, administration and customer service skills working with customers and managers at all levels.
- Excellent level of understanding of Microsoft programmes and in-house database systems.
- Knowledge of raising and scheduling jobs.
- Organised, efficient and a team player.