IT Application Support Technician

2 weeks ago

Derby, United Kingdom Ruth Wagstaff Recruitment Full time

A globally operating automated material handling equipment supplier is looking to recruit experienced IT Support Technician for a large scale, automated distribution centre near to East Midlands airport.  This is a fantastic career opportunity to join a large, automated distribution centre.

You will be working on a shift pattern that is generally Mon to Fri, with one Sunday every 3 weeks.  

The role of IT Support Technician could also be known as Application Support Analyst or IT Support Specialist and you will need a good level of knowledge of SQL.

The IT Support Technician / Application Support Analyst / IT Support Specialist provide technical support for the automated material handling software systems and equipment in the distribution centre performing complex troubleshooting and problem solving mainly in SQL.

Benefits:

  • Salary c£51k + £5k Shift allowance
  • Company benefits scheme

Hours:

  • Week 1 = 10am – 6pm Mon to Thurs, Fri 4.30pm – 12.30am
  • Week 2 = 6am – 2pm
  • Week 3 = Sun to Thurs 4.30pm – 12.30am

Key Tasks of IT Support Technician and Team Leaders:

  • Identify and resolve issues with Warehouse Management Systems and Material Flow Systems.
  • Identify issues that are IT based or mechanical and escalate to the appropriate team.
  • Daily analysis of system operations and reports to track and identify opportunities for improvements.
  • Design, generate and maintain reports detailing the daily operations of the systems.
  • Create documentation and training material for system users.
  • Participate in customer and internal meetings.
  • Communicate with warehouse operatives on problems and the resolutions
  • Assists software development team with projects.
  • Works as part of international team to ensure maximum system uptime and performance.

Qualification Requirements:

  • BSc or HND / HNC in Computer Science, IT engineering or equivalent combination of education and experience in similar work.
  • Experience with SQL databases (Oracle, My SQL, SQL Server) (essential)
  • Experience with Java or other object-oriented programming languages (desirable)
  • Technical knowledge of Linux and Windows Operating Systems (desirable).
  • Hardware knowledge (desirable)

To apply:

If you are a qualified experienced IT Support Technician / Application Support Analyst / IT Support Specialist with good SQL knowledge and happy to work shifts then we would like to hear from you.

Please email your CV in strictest confidence to Stuart Cooper at Wagstaff Recruitment – . For a confidential discussion please contact Stuart directly on .

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