Head of CRM

Job DescriptionHead of CRM (Development)Northampton - x3 times a week70000 - 80000 basePlus uncapped annual bonus 15%OverviewThe Head of CRM will play a pivotal role in shaping and executing the companys CRM strategy ensuring that the Zoho CRM platform and connected systems deliver maximum value to the business.This role sits at the intersection of technology process and commercial value combining deep technical expertise with strong leadership and stakeholder engagement. Youll oversee all aspects of CRM development enhancement and maintenancefrom designing system architecture and managing integrations to leading an internal development and support team.A key part of the role involves close collaboration with stakeholders across all areas of the business (sales marketing operations finance and compliance) to understand requirements identify opportunities for improvement and deliver scalable data-driven solutions. Youll act as the bridge between technical teams and business users translating strategic goals into practical CRM functionality and workflows that improve efficiency visibility and decision-making.This is a hands-on role that also requires a strategic mindset balancing day-to-day development and optimisation of the Zoho CRM ecosystem with long-term planning governance and continuous improvement. The successful candidate will ensure that the CRM remains a reliable secure and innovative foundation supporting the companys growth and customer engagement objectives.ResponsibilitiesOwn and evolve the CRM strategy ensuring alignment with business objectives and user needsLead the design development and implementation of CRM solutions within the Zoho ecosystem (Zoho CRM Zoho Creator Zoho Analytics Zoho Flow Zoho Desk Zoho Campaigns etc.)Manage and mentor the CRM development and support team providing technical direction and performance oversightDrive continuous improvement initiatives to optimise workflows automation data accuracy and system usabilityOversee CRM integrations with internal and external platforms (e.g. finance systems marketing tools customer portals)Collaborate with stakeholders across Sales Marketing and Operations to translate business requirements into technical solutionsEstablish and maintain CRM governance documentation and best practicesManage the CRM roadmap budgets and resource allocationAct as the technical authority on all Zoho CRM development customisation and API integration activitiesEnsure system reliability data integrity and compliance with relevant security and data protection standardsSkills and Experience RequiredMinimum 5 years hands-on experience with Zoho CRM (advanced configuration customisation and automation)Strong understanding of the wider Zoho ecosystem (Zoho Creator Zoho Analytics Zoho Flow Zoho Desk Zoho Campaigns)Proven track record in CRM development administration and project deliveryExperience leading or managing CRM development or support teamsProficiency in Deluge scripting API integrations and custom app development within ZohoStrong analytical and problem-solving skills with attention to detail and data integrityExcellent communication and stakeholder management skillsFamiliarity with agile project methodologies and CRM best practicesExperience in financial services lending or professional services is advantageous but not essentialPersonal AttributesExcellent written and verbal communication skillsCalm under pressure and able to meet deadlinesStrong organisational skills with high attention to detailAble to prioritise and handle multiple tasks in a fast-paced environmentProactive and enthusiastic with a can-do attitudeGood commercial awarenessWorks well independently and as part of a teamRequired Experience:Director Key Skills Marketing & Promotions,Attorney At Law,Jni,Airlines,Art Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 70000 - 80000