Claims Advocate

1 week ago

London, United Kingdom Pavilion Recruitment Solutions Full time

Professional Indemnity/Financial Lines Claims Advocate

*This is not a remote working role, however there will be a flexible working arrangements with the option to work from any of the 3 following office locations on a hybrid basis; London, Essex, Leeds*

Our client, who are one of the market’s top 5 global brokers are seeking a Claims Advocate to join their dynamic team. This role offers the opportunity to work within a professional and collaborative environment, managing a diverse portfolio of Financial Lines claims.

The Claims Advocate will report to the Financial Lines International Claims Manager and will be a key member of a team of 5 within the larger Claims team. The primary responsibility will be to manage a portfolio of Financial Lines claims, specifically focusing on Professional Indemnity, Directors & Officers, and Crime claims from First Notification of Loss (FNOL) to settlement.

Key Responsibilities:

  • Manage a portfolio of Financial Lines claims, particularly PI, D&O, and Crime claims
  • Handle UK & Global open market claims directly (Direct/Insurance)
  • Negotiate with various stakeholders including markets, clients, placement teams, specialists, underwriters, and appointed authorities (e.g., loss adjusters, lawyers)
  • Conduct data analysis to establish claims history, identify trends, and patterns in claims for a client or business segment
  • Negotiate payment and settlement of claims with clients and underwriters
  • Coordinate discussions and meetings to ensure effective communication between clients, underwriters, and their representatives regarding proposed settlements
  • Engage with the Head of Financial Lines Advocacy on strategies to resolve contentious claims

To be considered for the role you must have the following experience:

  • Ideally possess experience in Professional Indemnity, D&O or Crime claims
  • Proficient in CLASS and ECF processing systems / London market claims experience (preferred)
  • Background in Claims Broking/Advocacy or Claims Adjusting from Insurers, Syndicates, and Third-Party Administrators (TPAs)

*PLEASE NOTE* If you do not have Insurance market experience, you will not be considered for this position

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