Reservation & Reception Agent

DescriptionW Edinburgh is hiring a Reservations and Reception Agent to join the team We invite you to play an integral part in bringing to life this unique brand in EdinburghExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.ABOUT THE BRANDIgnite Curiosity Expand Worlds. W Hotels are a place to experience life. Were here to open doors and open minds. With us theres always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever whenever.ABOUT THE ROLEReporting to the Reservations and Reception Manager for all the beverage and food facilities at W Edinburgh you will be the key point of contact for our guests while they look to make use of our momentous offerings: making them feel welcome making and confirming reservations along with recommendations and ensuring they have the best possible time while with us.Be expected to assist all guests wanting to ensure the best experience by checking availability noting any special requests and requirements and relaying all relevant information to appropriate teams.Joining the team means you will be instrumental to the success of the hotels operations and beyond. We are looking for someone who is detail-oriented a people-person and passionateAs Reservations and Reception Agent key aspects of your role will include:Understanding and selling the products on offer of our Beverage and Food FacilitiesEnsure guests are booked in according to the floor plan and availabilityCommunicate any important guest information to the relevant department and management teamWork as part of a wider teamTake responsibility for ensuring a seamless guest experienceOur ideal Reservations and Reception Agent is someone who has:Confidence interacting with guests via telephone email and chat servicesGood communication skills both written and verbal EnglishMulti-tasking skills and thrives off fast paced environmentsConfident learning and maintaining booking systemsThe ability to work in a teamA positive mindsetA genuine passion for working in hospitalityIn return for your hard work we give you:World class training and development including leadership developmentUnlimited career opportunities (internationally and locally)Wellness and mental health programmesDiscounted accommodation food and beverage in over 9000 hotels all over the worldDiscounts for your friends and familySpecially curated discounts in thousands of shopsABOUT THE PROPERTYW Edinburgh will bring bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon reflecting the citys festival spirit this 12-storey structure will be the centerpiece of Edinburgh St James Quarter incorporating retail leisure and entertainment facilities along with residential apartments.This W hotel aims to help redefine the citys hospitality landscape. Accordingly itll fuse the brands signature amenities with modern design and W Happenings highlighting whats new in design fashion music and culture.The new W hotel will accommodate guests across 244 stylish guestrooms including 45 suites. While staying here guests will benefit from the brands signature Whatever / Whenever service philosophy.A real highlight of this property will be its rooftop bar and outdoor terrace pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities planned are the W Loungea restaurant collaboration with SUSHISAMBA a FIT workout facility and an AWAY spa with special functions hosted in 2450 sq ft of modern event space.If this sounds like the perfect place for you apply to be a Reservations and Reception Agent with us todayAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.Required Experience:Unclear Seniority Key Skills Intelligence,Corporate,Irrigation,Investment,AC Maintenance,Contract Administration Employment Type : Full-Time Experience: years Vacancy: 1