Field Service Engineer

6 days ago


Laughton, United Kingdom NCP NETWORK LTD Full time

My Client in Luaghten East Sussex is looking for a Field Service EngineerRole and ResponsibilitiesTasks include: * Providing technical support and advice to My Client customers, distributors and colleagues via our telephone helpdesk, service email and site visits. * Liaising with customers on logistics, including shipment from factory of new instruments and return of faulty instruments to the factory. * Diagnosis and repair of faulty instruments in accordance with Turnaround Time targets. * Complete service reports for all jobs, noting the work done and highlighting issues for further action. * Timely escalation of cases, when necessary. * Occasional support of design and development through product testing. * Occasional building of instruments in accordance with Turnaround Time targets. * Maintain databases on customer service in order to produce reports on KPI’s such as Mean-Time-To-Failure, Customer Satisfaction, Turnaround Time, Right-First Time Fixes, Repeat Visits etc. * Promoting sales of contracts and service parts. * Occasional attendance at trade shows. * Installation of our Cryo Transfer systems and other related products. * Training of customers in the use of our equipment. * Travel within the UK and internationally as required.QUALIFICATIONS AND EDUCATION REQUIREMENTS * Significant, demonstrable experience in a relevant occupation, or * HNC/HND in a mechanical or electrical subject * A full, UK driving licence. * Good colour perception, ability to pass colour perception test. * Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites.Required Experience and SkillsThe successful candidate will have: * Manual dexterity combined with ability to use hand and power tools. * Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings. * Ability to follow circuit diagrams to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap. * Ability to prepare cables, fit sleeve and solder and or crimp joints. * Ability to connect and operate pressurised gas bottles. * Ability to use electrical test equipment, including multi-meters. * Ability to use mechanical test measurement instruments including micrometres and Vernier gauges. * Ability to fit, test and commission complete systems involving medium to high vacuum levels.Pay: up to £35,000 PAIf you are interested in this role please Apply with an up to date CV



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