Customer Complaints Handler

2 weeks ago

Plymouth, United Kingdom Meriden Media Full time

Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this role could be the perfect fit for you.Responsibilities:

  • Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.
  • Professionally resolve customer inquiries and complaints. You will receive comprehensive two-week training program and ongoing support and coaching.
  • Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.
  • Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.

Start Date: Tuesday 27th August - Temporary (up to 12 weeks)Working Hours:

  • 37.5 hours per week (Monday to Friday: 08:00 - 18:30 / Saturday: 08:00 - 15:00)
  • Shift patterns will vary throughout the week, with 4 weeks' notice provided.
  • Competitive hourly rate: £12.97 per hour
  • Convenient on-site parking and accessible by a popular bus route

Requirements:

  • Successful candidates will undergo a DBS check.
  • Previous call centre experience is advantageous.
  • Excellent IT skills with proven experience of using multiple systems
  • No annual leave for the first two weeks during the training period

Join us in delivering exceptional customer service and making a difference in the parcel delivery industryRegister your interest by clicking 'APPLY' now

  • Customer Complaints Handler

    4 weeks ago

    Plymouth, United Kingdom Meriden Media Full time

    Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    4 weeks ago

    Plymouth, United Kingdom Meriden Media Full time

    Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    4 weeks ago

    Plymouth, United Kingdom Meriden Media Full time

    Complaints Call Handler for Royal Mail x10 Introduction: Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    3 weeks ago

    Plymouth, United Kingdom Meriden Media Full time

    Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    4 weeks ago

    Plymouth, Plymouth, United Kingdom Meriden Media Full time

    Complaints Call Handler for Royal Mail x10 Introduction: Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    4 weeks ago

    Plymouth, United Kingdom Meriden Media Full time

    Complaints Call Handler for Royal Mail x10 Introduction: Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    2 weeks ago

    Plymouth, United Kingdom Pertemps Plymouth Commercial Full time

    Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    1 month ago

    Plymouth, United Kingdom Pertemps Bond Full time

    Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Call Handler

    3 months ago

    Plymouth, United Kingdom Pertemps Network Group Full time

    **Customer Complaints Call Handler**: - 371109738**£11.77 Per Hour** - Full Time**Temporary** **Plymouth, Devon** **Customer Service And Call Centre** **Job Description**: - Complaints Call Handler for Royal Mail - Introduction: - Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for...

  • Customer Complaints Handler

    1 month ago

    Plymouth, Devon, United Kingdom Pertemps Full time

    Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Handler

    2 weeks ago

    Plymouth, Devon, United Kingdom Pertemps Full time

    Complaints Call Handler for Royal Mail x10Introduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call...

  • Customer Complaints Call Handler

    4 months ago

    Plymouth, United Kingdom Pertemps Bond Full time

    Complaints Call Handler for Royal MailIntroduction:Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth. We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres...

  • Customer Service Representative

    4 days ago

    Plymouth, Plymouth, United Kingdom Pertemps Bond Full time

    Pertemps Bond: Complaints Call Handler OpportunityWe are seeking an experienced Complaints Call Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for delivering exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.Key Responsibilities:Respond...

  • Customer Service Representative

    4 days ago

    Plymouth, Plymouth, United Kingdom Pertemps Bond Full time

    Pertemps Bond: Complaints Call Handler OpportunityWe are seeking an experienced Complaints Call Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for delivering exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.Key Responsibilities:Respond...

  • Customer Service Representative

    4 days ago

    Plymouth, Plymouth, United Kingdom Meriden Media Full time

    Job OverviewMeriden Media is seeking an experienced Complaints Call Handler to join our team in a customer-facing role. As a key member of our customer service team, you will be responsible for addressing customer queries, resolving issues, and finding solutions over the phone.Key ResponsibilitiesRespond to customer complaints in a professional and courteous...

  • Customer Service Representative

    4 days ago

    Plymouth, Plymouth, United Kingdom Meriden Media Full time

    Job OverviewMeriden Media is seeking an experienced Complaints Call Handler to join our team in a customer-facing role. As a key member of our customer service team, you will be responsible for addressing customer queries, resolving issues, and finding solutions over the phone.Key ResponsibilitiesRespond to customer complaints in a professional and courteous...

  • Customer Service Representative

    6 days ago

    Plymouth, Plymouth, United Kingdom Meriden Media Full time

    Job Summary:We are seeking an experienced Customer Complaints Handler to join our team at Meriden Media. As a key member of our customer service team, you will be responsible for delivering exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.Key Responsibilities:Respond to customer complaints in a...

  • Customer Service Representative

    7 days ago

    Plymouth, Plymouth, United Kingdom Meriden Media Full time

    Job Summary:We are seeking an experienced Customer Complaints Handler to join our team at Meriden Media. As a key member of our customer service team, you will be responsible for delivering exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.Key Responsibilities:Respond to customer complaints in a...

  • Patient Advisor

    3 months ago

    Plymouth, United Kingdom Beacon Medical Group Full time

    An exciting opportunity has arisen for an experienced call handler to join the Beacon Medical group phone hub team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a call handler will be varied and good communication with patients and colleagues will be key. The...

  • Complaints Resolution Specialist

    7 days ago

    Plymouth, Plymouth, United Kingdom Reed Talent Solutions Full time

    Job DescriptionReed Talent Solutions is seeking a skilled Customer Service Advisor to join our team on a temporary basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving complaints in a timely and professional manner, and working collaboratively with our team to achieve our goals.Key...