Assistant Food

2 weeks ago

High Wycombe, United Kingdom Wycombe Swan, High Wycombe Full time

Assistant Food & Beverage Manager

Salary: £27,000

Hours: Full Time 40 hours a week

ABOUT TRAFALGAR ENTERTAINMENT(TE)

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provisionof great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen OGrady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

ABOUT TRAFALGAR THEATRES

Trafalgar Theatresis the venue-operating division of TE. We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in Londons West End and the Theatre Royal in Sydney. Were growing fast, were confident in what we do, and were ambitious about the future. Theres never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence, and Respect.

ABOUT THIS ROLE

TheAssistantFood & BeverageManageris vital to the success of our business. The postholder plays a pivotal role in definingour hospitality operationto ensure ourguest experience is at its bestwhilst maximising all revenue streams.

ABOUT YOU

A professional with experience in the theatre, restaurant or events space, youll be a self-motivated, engaging and dynamic leader.

Youll be resilient, able to communicate clearly and excellent at forming working relationships with others.

  • Hands-on bar and waiting experience within a busy hospitality service environment.
  • Proven experience as a successful supervisor, leader and motivator of a busy hospitality team.
  • Proven experience of successfully delivering a high standard of customer service within a quality hospitality operation.
  • A working knowledge and understanding of current Food Hygiene and Health and Safety legislation, rules and regulations.

KEY RESPONSIBILITIES

  • In collaboration with the General Manager and the venues senior management team, uphold the conditions of the venues licenses.
  • Play a key role in ensuring that Wycombe Swan is a welcoming venue offering outstanding service to all customers, visitors and staff across all events and spaces.
  • Sustain positive cross-departmental working relationships, ensuring effective communication and support.
  • Support and motivate casual staff to ensure they deliver consistently excellent customer service.
  • Actively lead food and beverage service ensuring the guest experience is positive. Maintain a constant management presence throughout key service times and proactively drive sales through excellent leadership.
  • Act as Duty Manager for the building on a rota basis, working evenings, weekends and bank holidays.
  • Assist with the management of the Hospitality operations, including the events, bars and restaurant, to ensure they are delivered to the highest standards of presentation and quality by adopting a hands-on approach to all aspects of operational responsibility, undertaking floor duties as a matter of routine.
  • Maximise income generating opportunities through a variety of methods including but not limited to effective merchandising, impulse buy opportunities and product relevant to the audience and customer type.
  • Assist with Stock Takes and monitoring of all margins across Food/Liquor/Kiosk lines, ensure adequate stock controls are in place and that stock results and supporting data are reported as required.
  • Assist the General Manager in ensuring staffing levels are always appropriate to meet business and service requirements.
  • Effectively undertake all supervisory responsibilities including inductions and rostering.
  • To understand and have an excellent knowledge of managing all current Health & Safety legislation, licensing regulations and Food Hygiene legislation.
  • Lead the Casual Hospitality team ensuring they score highly on all environmental health audits, food safety audits, and meets the requirements of the companys food safety management system.
  • With the General Manager ensure all Hospitality areas and their décor are maintained to a high, appealing standard and that all equipment is kept in good order.
  • As part of the Duty Management team you will be the nominated First Aider when Duty Manager and be required to deal with any accidents or incidents that occur, ensuring that they are accurately recorded and followed up if required.
  • In collaboration with the General Manager and venue administration manager, assist with hospitality team recruitment and on-boarding, with the aim of always attracting and engaging the best available talent.
  • Assist the General Manager with effectively planning and co-ordinate the training, development and learning requirements of the hospitality team, with an emphasis on customer service, sales through service and health and safety.
  • Undertake any relevant training and development that may be required, and to keep abreast of relevant industry developments.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.


AMRT1_UKCT

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