Digital Learning Adviser

About The RoleDigital Learning AdvisorFixed Term Contract 12 monthsFull time, 30 hours per weekRemote (ability to come to a QA office with advanced notice)Competitive Salary Plus Some Great BenefitsQA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders.By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.Key ResponsibilitiesDeliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and LearningSpecialists to ensure learners receive feedback on submissions and responses to queries within SLA. Be available on Zendesk online chat during working hours and provide prompt responses to learner queries. Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.Professionally engage with both employers and learners to update on progress and plan for realistic progression.Deal with customer questions and complaints in line with Company policy where appropriate. About YouExcellent verbal and written communication skillsAbility to engage and motivate learners remotelySelf-motivated with a customer centric focusStrong planning and organising skillsAbility to solve problems using experience and knowledge to overcome barriersDesire to learn and develop Safeguarding About UsSafeguarding StatementQA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.This Post Is Exempt From The Rehabilitation Of Offenders Act 1974 And a Comprehensive Screening Process Will Be Undertaken On Successful Applicants Includingan enhanced disclosure checkChild Barring list checkqualification checksonline checksmedical fitnessidentity and right to work All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.How We’ll Help With Finance Matters27 days holidayCompetitive salaryIn addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.A Little About QAAt QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.QA is headquartered in London and New York. Learn more at QA.comIf this is what you’re looking for, here are the next steps:Hit the apply button and register on our QA website to fill out our quick and easy application form. If you’d like to hear more about the role you can find me on LinkedIn – Tim Heaney or email me: tim.heaney@qa.com - happy to help #QA #theresnoplacelikeqa