Female Single Point of Contact Partner Swindon

3 weeks ago

Swindon, United Kingdom The YOU Trust LTD Full time
Female Single Point of Contact Partner Swindon

PARAGON are a specialist team and our mission is ‘together empowering change’ for individuals, families, and our communities. We are committed to ending violence against adults and children, and do this through empowering individuals and communities to change.

Location: Swindon

Date Posted: 15/11/2024

Salary: £25,058 per annum

Closing Date: 15/12/2024

The first suitable candidate will be appointed. Please note this application is open to Female applicants only.

YOU is a registered charity that has been providing care, support and advice for over 30 years to vulnerable people across Hampshire, Portsmouth, Somerset, Dorset, Sussex, The Isle of Wight and Swindon to give them the tools and resources they need to live independent, secure and valued lives.

The Role

The appointed SPOC Partner will:

  1. Understand the impact of violence and abuse on a person and offer a supportive and empathic response.
  2. Have experience and knowledge of safeguarding adults and children.
  3. Have experience of responding calmly and effectively to people in crisis or emergency.
  4. Be a skilled and able administrator and offer a full clerical and administrative service to the whole team.
  5. Work with internal and external partners to advocate on behalf of all victims and survivors of domestic violence and abuse.

The SPOC Partner will be the first point of contact for people who wish to engage with the service. You will speak with victims, survivors, their families and other professionals and workers.

The SPOC Partner will provide a full clerical, administrative and data collection service to the Paragon Service. The role supports the delivery of the integrated service and is the first point of contact for clients, professionals and others via the SPOC phone and email. The post holder will answer enquiries, take down referral information accurately and collate information from referrals and direct assessments. They will manage an online case management system, inputting accurate information which will inform contractual and stakeholders reporting requirements. At times, they will also support the wider team with the delivery of the project and carry out allocated tasks such as attending court, co-facilitating groups and supporting clients to access refuge accommodation as directed.

YOU has a strong value base, striving to be person-centred, innovative, trustworthy, can-do and excellent at all times, so it is important that you are as passionate about these principles as we are.

Apply Now

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