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Helpdesk Technician

4 months ago

Daventry, United Kingdom HYERED LIMITED Full time

60-65k + bonus

Daventry based

A global business have a newly created role for a Helpdesk Technician to join their rapidly expanding team on a full time basis.

Supporting the Helpdesk Team Leader this role is well suited to an ambitious engineering professional seeking a challenging new role.

This position is pivotal in the day to day running of the technical team and will be responsible for:

  • Trouble shooting electrical, pneumatic, software and mechanical breakdowns
  • Demonstrating excellent customer facing and trouble shooting skills whilst resolving any challenges
  • Updating and creating documentation and procedures
  • Advising schedulers on any breakdown issues
  • Support the spare parts department
  • Deal with customers in an effective and professional manner

The successful candidate:

  • Previous experience within a mechanical, engineering, electrical or technician background
  • Strong communication skills
  • A minimum of 5 years in a similar role
  • Excellent IT skills
  • CADCAM and process knowledge within the industry desirable