IT Support Engineer

1 week ago

Melksham, United Kingdom Tech4 Full time

IT Support Engineer - 1st and 2nd line - is required by Europe’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers across the globe. Their model combines insight, creative, production, execution, and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.


Role Overview


They are looking for a dynamic IT Engineer to join their team. This is a fantastic chance to work for a company that has the mix of being enjoyable, yet high-paced and professional work environment.

Please note this is a fully office based role in their Melksham office.


Key Responsibilities


  • Providing 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
  • Windows 11/10 OS support and administration.
  • Mac support and administration
  • Taking ownership of user problems, performing technical diagnosis and fixing issues remotely or scheduling for an on-site engineer
  • Documenting calls on the call ticketing system.
  • Following standard help desk procedures & processes


Knowledge, Skills, and Experience


  • Computer Literacy (Microsoft suite).
  • Excellent organisational skills with the ability to multitask and prioritise workload.
  • Confident approach, passion, and attention to detail.
  • Mac Support


Personal attributes / Behaviours


  • Adaptability.
  • A proactive and ‘can do’ attitude.
  • A self-starter.
  • Attention to detail.
  • Organised.
  • Good Communication skills.
  • Work well under pressure


Excellent training and career development opportunities exist for the right candidate.

Basic salary £30-32,000 + excellent benefits

Based in Melksham (Wiltshire)

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