Customer Service Executive
4 weeks ago
This is an exciting role within the ScotlandShop team with lots of opportunity to bring your own ideas and passion for high levels of service, contributing to our ambitious plans for international growth.
Based at our HQ in Duns within the Sales & Customer Service team, and working in partnership with our Edinburgh and US stores, a successful Customer Service Executive will work with our existing international customer base to deliver the highest levels of service, increasing sales and average order values and offering high quality advice and information on our products and service.
Roles & Responsibilities
Working as part of the Sales & Customer Service team, you will:
- Deliver top notch customer service by phone, email, livechat and face to face
- Carry out customer appointments via video call and in person
- Record customer information within our CRM systems
- Build relationships with VIP customers to maximise sales and drive product development
- Process orders and add value to sales/increase average order values
- Deal with customer queries and complaints (read our reviews - we don't get many)
- Work closely with the Marketing Team to share information on customers and their website requests, ensuring content is accurate and helpful
Customers:
Working across our international customer base you will learn lots about our customers, clans, tartans and products. You will learn to use our Hubspot CRM database, developing a knowledge of our products and services to allow you to answer customer enquiries effectively, maximising sales and offering the high quality, personal customer journey we are renowned for. Understand the brand values and communicate these in everything you do. Gather information and build rapport with key customers to ensure we maximise sales.
Sales & Order Processing:
Process orders and payments on behalf of customers across all channels, make adjustments to existing orders and working with the Stock & Dispatch departments to expedite orders. Work with Shop and events staff to support customer appointments, online and in person.
Reports & Management:
Work with Operations Manager & Stock team to run reports and ensure customers are receiving better than anticipated levels of service and delivery, deal with any issues, delays etc. Communicate with these customers to maintain high levels of customer service and maximise add on and repeat sales.
Business Development:
Contribute ideas to make our business better.
Application Process:
Please submit your CV along with a covering letter telling us why you would be a great fit for ScotlandShop to georgina@scotlandshop.com
Job Types: Full-time, Permanent
Salary: Negotiable based on experience from £23,795 per year
Benefits:
- Employee discount
- On-site parking
- Store discount
Expected start date: Immediate or as soon as possible
-
Customer Service Executive
4 weeks ago
Duns, United Kingdom ScotlandShop Full timeJob Description This is an exciting role within the ScotlandShop team with lots of opportunity to bring your own ideas and passion for high levels of service, contributing to our ambitious plans for international growth. Based at our HQ in Duns within the Sales & Customer Service team, and working in partnership with our Edinburgh and US stores, a...
-
Customer Service Representative
3 weeks ago
Duns, Scottish Borders, United Kingdom ScotlandShop Full time**ScotlandShop**: An Exciting Opportunity for a Global Customer Experience ManagerScotlandShop is a leading online retailer of Scottish products, seeking an experienced Global Customer Experience Manager to join our team in Duns. The successful candidate will work closely with our Sales and Customer Service teams to deliver exceptional customer service,...
-
Customer Team Member
6 months ago
Duns, United Kingdom Coop Full time**Customer Team Member** - Location: Newtown St, Duns, TD11 3DT- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- - We’re looking for...
-
Customer Experience Advisor
6 months ago
Duns, United Kingdom Berwickshire Housing Association (BHA) Full time**Customer Experience Advisor** **Permanent - 35 hours per week** **Based in Duns, Scottish Borders with agile working** **Salary £25,200 per annum** **Are you great at building relationships? Do you have the passion and energy to really make a difference and improve the lives of people in our communities? If you're looking for a place that values your...
-
Customer Team Member
6 months ago
Duns, United Kingdom Coop Full time**Customer Team Member** Location: Newtown St, Duns, TD11 3DT Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given You...
-
Customer Team Member
6 months ago
Duns, United Kingdom Coop Full time**Customer Team Member** Location: The Co-operative Food, Newtown St, Duns, TD11 3DT Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime Working pattern: varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview Full training given As a...
-
Global Customer Experience Manager
3 weeks ago
Duns, Scottish Borders, United Kingdom ScotlandShop Full timeWe are seeking a highly skilled Customer Service Representative to join our team at ScotlandShop, working closely with our Sales and Customer Service teams to deliver exceptional customer experiences.The successful candidate will have a strong background in customer-facing roles, with excellent communication and problem-solving skills. Key responsibilities...
-
Customer Team Member
6 months ago
Duns, United Kingdom Coop Full time**Customer Team Member - Home Delivery Driver** Location: Newtown St, Duns, TD11 3DT Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 9.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview Full...
-
UK Sales Manager
4 days ago
Duns, United Kingdom CK Group Full timeCK Group are recruiting for a UK Sales Manager on behalf of a medical diagnostic company to deliver sales revenue growth, foster customer collaborations and relationships to escalate the commercial growth of the company. This role is field based and is a permanent role with Mon-Fri day time working hours with up to 50% travel. The Role: The role...
-
Stove Division Administrator
7 months ago
Duns, United Kingdom Pearsons of Duns Full time**Role**: Covering a large area of the Borders, North Northumberland and East Lothian, our existing client base expect our excellent customer service to be maintained. **Responsibilities include;** - Taking customer calls, recording information. - Scheduling routes, allowing sufficient travel time - Reviewing paperwork and following up with customer,...
-
International Sales and Support Specialist
3 weeks ago
Duns, Scottish Borders, United Kingdom ScotlandShop Full timeJoin our dynamic team at ScotlandShop as we seek an International Sales and Support Specialist to drive business growth and customer satisfaction.The ideal candidate will have a proven track record in sales and customer support, with a passion for delivering exceptional customer experiences. In this role, you will work closely with our Sales and Customer...
-
Builders Merchant Sales Assistant
6 months ago
Duns, United Kingdom Pearsons of Duns Full time**Saturdays - 9am - 1pm** **Duties**: Communicate in a friendly way with customers and colleagues. - Provide first class customer service, which may include lifting into the customers vehicle. - Process sales, card and cash payments as necessary. - Work with good attention to detail. - To be able to work on your own initiative and/or as part of a team. -...
-
The Potting Shed Restaurant Assistant
6 months ago
Duns, United Kingdom Pearsons of Duns Full timePearsons of Duns have an exciting opportunity for a Restaurant Assistant to join our busy team. The vacancy is ccover for maternity leave. You will be the first person to greet our customers therefore a warm and welcoming outlook is essential alongsidea passion for excellent customer service. Confidence in starting a conversation, answering questions,...
-
Horticultural Assistant
6 months ago
Duns, United Kingdom Pearsons of Duns Full time**Horticultural Assistant - Part-Time ** (Friday/Saturday) We are looking for a green-fingered Horticultural Assistant to join our team and maintain our reputation for great service and product excellence. The role is varied and will involve being hands-on with plant care, stock replenishment, merchandising, fabulous product displays, being proactive in...
-
Production Quality Control Technician
2 days ago
Duns, Scottish Borders, United Kingdom CV-Library Full timeAbout Option A People Solutions">As a leading employment agency, we pride ourselves on our commitment to delivering high-quality recruitment services. Our client, a respected manufacturer, is seeking a diligent QA Team Member to join their team in Duns, Scottish Borders.">Job Summary">We are looking for an experienced or trainee QA Team Member to ensure the...
-
The Potting Shed Assistant
6 months ago
Duns, United Kingdom Pearsons of Duns Full time**Potting Shed Assistant - part time** Due to the ever increasing popularity of our award-winning Potting Shed coffee shop we require another team member to help maintain our incredible customer service. Should you enjoy working as part of a team within a busy coffee shop environment and possess a ‘can do’ & flexible attitude then this role could be...
-
Manufacturing Compliance Associate
2 days ago
Duns, Scottish Borders, United Kingdom CV-Library Full timeAbout This Opportunity">This is an excellent chance to join a reputable manufacturer in Duns, Scottish Borders, as a QA Team Member. You'll play a crucial part in ensuring the quality of products meets customer specifications.">Your Key Responsibilities">Your duties will include:">">Identifying and communicating product and performance issues">Monitoring...
-
QA Team Member
2 weeks ago
Duns, United Kingdom Option A People Solutions Full timeJoin Our Team as a QA Team Member in Duns! Option A is recruiting on behalf of a reputable client for a Quality Assurance (QA) Team Member to join their team in Duns, Scottish Borders. In this role, you’ll play a key part in maintaining quality standards and ensuring that all products meet customer specifications. This is an excellent opportunity to grow...
-
QA Team Member
3 weeks ago
Duns, United Kingdom CV-Library Full timeJoin Our Team as a QA Team Member in Duns! Option A is recruiting on behalf of a reputable client for a Quality Assurance (QA) Team Member to join their team in Duns, Scottish Borders. In this role, you’ll play a key part in maintaining quality standards and ensuring that all products meet customer specifications. This is an excellent opportunity to...
-
Cleaning Operative
6 months ago
Duns, United Kingdom Royal Mail Group Full time**Royal Mail P&FS are recruiting for Cleaning Operatives at Duns Delivery Office, 37 South Street, Duns, TD11 3AB** **Job Reference Number: 304641** **Pay**:£10.90 per hour **Benefits**: 22.5 days annual leave, rising to 25 after 5 years’ service, plus bank holidays, uniform, PPE, employee referral scheme and Defined Contribution pension scheme plus...