Application Support Engineer

7 days ago

Leeds, United Kingdom Fruition IT Full time

Job Title: Application Support Engineer
Location: Remote (UK-based) - Travel once per month to Leeds office

Employment - 9 months - Fixed-term contract
Salary: Up to £40,000

Why Apply?
 This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and Business Support application portfolio, ensuring smooth operation and providing expert technical support across various systems. If you're looking to advance your career in application support and work within a dynamic, international team, this is the perfect role for you.

Application Support Engineer Responsibilities:

  • Take ownership of incidents, problems, and requests for support, managing and resolving them through the ServiceNow ticketing system.
  • Provide 2nd & 3rd line support across a range of applications in cloud, Azure, and on-premise environments.
  • Liaise with internal teams, software suppliers, and external vendors to develop system enhancements and resolve technical issues.
  • Ensure compliance with service level agreements (SLAs) and operational level agreements (OLAs), monitoring performance against agreed standards.
  • Administer and monitor critical applications, ensuring continuous service availability and performance.
  • Collaborate with cross-functional teams to formulate requirements and implement service improvements.
  • Develop and document detailed plans for the installation and commissioning of hardware/software updates and upgrades.
  • Provide support for application configuration management and work across key business functions to drive service improvement initiatives.

Application Support Engineer Requirements:

  • Proven experience in an application support role - 2nd & 3rd line level
  • Familiarity with enterprise applications such as CRM platforms (e.g., InterAction, Vuture, Poppulo), business services systems, and e-discovery tools like RelativityOne.
  • Proficiency in SQL (MS SQL), Power BI, SSRS, and tools like PowerShell scripting, Ansible, and Terraform.
  • Experience working with Service Level Agreements (SLAs) and operational level agreements (OLAs).
  • Proactive approach with strong problem-solving skills, able to analyse and resolve issues efficiently.
  • Excellent communication skills, with the ability to manage stakeholders across various teams and backgrounds.
  • Knowledge of Agile and DevOps methodologies is a plus.

What's in it for me?

  • Competitive salary , £40,000 per annum, depending on experience.
  • Remote working with flexible hours to support a healthy work-life balance.
  • Comprehensive healthcare benefits and wellness programmes.
  • Opportunities for professional development and training in emerging technologies.
  • A collaborative and dynamic international work environment, with the chance to work across different regions and markets.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

  • Application Support Engineer

    2 months ago

    Leeds, United Kingdom CV-Library Full time

    Application Support Engineer Currently recruiting an Application Support Engineer for an established global organisation with a strong presence across the UK. You will be responsible for providing 3rd line support on the various application portfolio, working across the full incident and problem lifecycle to ensure effective resolutions are implemented....

  • Application Support Engineer

    6 days ago

    Leeds, United Kingdom Fruition IT Full time

    Job Title: Application Support Engineer Location: Remote (UK-based) - Travel once per month to Leeds office Employment - 9 months - Fixed-term contract Salary: Up to £40,000 Why Apply? This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and...

  • Application Support Engineer

    6 days ago

    Leeds, United Kingdom Fruition IT Full time

    Job Title: Application Support Engineer Location: Remote (UK-based) - Travel once per month to Leeds officeEmployment - 9 months - Fixed-term contract Salary: Up to £40,000 Why Apply? This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and Business Support...

  • Application Support Engineer

    7 days ago

    Leeds, United Kingdom Fruition IT Full time

    Job Title: Application Support Engineer Location: Remote (UK-based) - Travel once per month to Leeds officeEmployment - 9 months - Fixed-term contract Salary: Up to £40,000 Why Apply? This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and Business Support...

  • Application Support Engineer

    3 days ago

    Leeds, United Kingdom Fruition IT Full time

    Job Title: Application Support EngineerLocation: Remote (UK-based) - Travel once per month to Leeds office Employment - 9 months - Fixed-term contractSalary: Up to £40,000 Why Apply? This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and Business...

  • Application Support Engineer

    7 days ago

    Leeds, United Kingdom Fruition IT Full time €40,000

    Job Title: Application Support Engineer Location: Remote (UK-based) - Travel once per month to Leeds office Employment - 9 months - Fixed-term contract Salary: Up to £40,000 Why Apply? This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and...

  • Application Support Engineer

    7 days ago

    Leeds, United Kingdom Fruition IT Full time €40,000

    Job Title: Application Support Engineer Location: Remote (UK-based) - Travel once per month to Leeds office Employment - 9 months - Fixed-term contract Salary: Up to £40,000 Why Apply? This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and...

  • Application Support Engineer

    6 days ago

    Leeds, United Kingdom The Bridge (IT Recruitment) Full time

    Application Support Engineer Currently recruiting an Application Support Engineer for an established global organisation with a strong presence across the UK. You will be responsible for providing 3rd line support on the various application portfolio, working across the full incident and problem lifecycle to ensure effective resolutions are implemented....

  • Application Support Engineer

    2 weeks ago

    Leeds, United Kingdom The Bridge Ltd Full time

    Application Support Engineer Currently recruiting an Application Support Engineer for an established global organisation with a strong presence across the UK. You will be responsible for providing 3rd line support on the various application portfolio, working across the full incident and problem lifecycle to ensure effective resolutions are implemented....

  • Applications Engineer

    1 day ago

    Leeds, United Kingdom CV-Library Full time

    Applications Engineer / Automation Engineer / Technical Support Engineer / Motion Control Specialist required for one of the leading industrial automation companies in the UK.   This role would suit an Automation Engineer / PLC Engineer / Technical Support Engineer / Motion Control specialist / Applications Engineer / PLC Specialist / Technical...

  • Application Support Engineer

    1 week ago

    Leeds, UK, West Yorkshire, United Kingdom Fruition IT Full time

    Job Title: Application Support Engineer Location: Remote (UK-based) - Travel once per month to Leeds officeEmployment - 9 months - Fixed-term contract Salary: Up to £40,000 Why Apply? This is an exciting opportunity to work as an Application Support Engineer within a globally recognised organisation. You'll support the Marketing, Legal, and Business...

  • Application Engineer

    2 weeks ago

    Leeds, United Kingdom Visum Recruitment Ltd Full time

    Job Title - Application Engineer / Technical Sales EngineerSalary - Circa £42,000 plus company car.Location - Office / Hybrid / RemoteWe are recruiting for a market leading manufacturer of HVAC control solutions, who are looking for an Applications/Technical Sales Engineer to join their growing team.The ideal candidate will have a proven track record in a...

  • Application Support Engineer

    3 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies? AppCheck develops information security software for its end-user clients and...

  • Application Support Engineer

    3 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies? AppCheck develops information security software for its end-user clients and...

  • IT Application Support Professional

    3 weeks ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Senior IT Applications Support Engineer Role OverviewWe are seeking a highly skilled Senior IT Applications Support Engineer to join our team in Leeds, UK. As a key member of our IT support team, you will be responsible for providing expert-level support for various applications, including deployment, configuration, and upgrades.

  • Application Support Engineer

    3 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies? If so, please read on and apply. About AppCheck: AppCheck develops information...

  • Application Support Engineer

    2 weeks ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Job Description Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies? If so, please read on and apply. About AppCheck: AppCheck...

  • Application Support Engineer

    2 weeks ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?If so, please read on and apply.About AppCheck:AppCheck develops information security...

  • Application Support Engineer

    2 weeks ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies?If so, please read on and apply.About AppCheck:AppCheck develops information security...

  • Application Support Engineer

    3 days ago

    Leeds, United Kingdom AppCheck Ltd Full time

    Would you like to join a cyber security SaaS company at the forefront of vulnerability scanning and security research? Do you have experience in software support role for a SaaS or digital product company, along with strong experience web app and infrastructure technologies? If so, please read on and apply. About AppCheck: AppCheck develops information...