Customer Service Supervisor

4 days ago


Corby, United Kingdom The Recruitment Bar Full time

We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.

Overview

  • Lead a small customer service team ensuring targets are met

Responsibilities

  • Performance Management: Set and review daily targets, utilising call performance reports to drive sales
  • Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business
  • Promotional Planning: Devise and execute promotional weeks, including upselling strategies
  • Data Management: Maintain high-quality information in the customer database
  • Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales
  • Complaint Resolution: Record and resolve customer complaints promptly and professionally

Administration

  • Run daily call reports
  • Follow company procedures and maintain accurate timesheets for payroll purposes

Skills

  • Leadership: Ability to lead and motivate a team effectively
  • Organisational Skills: Excellent time management and methodical approach with numerical proficiency


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