Resident Access Adviser

3 weeks ago


London, United Kingdom Carrington West Full time

We're recruiting an experienced and customer-focused Resident Access Adviser to join a busy Resident Access Team. This is an excellent opportunity for a professional with strong communication skills, a passion for customer service, and experience handling enquiries across multiple channels. You'll play a key role as the first point of contact for residents, providing advice, resolving enquiries, processing requests, and signposting customers to the correct services. Working across phone, face-to-face, email, web, and digital channels, you'll help ensure a seamless resident experience while supporting the council's commitment to customer excellence and digital transformation. The role will predominantly be remote working with occasional travel to officer for meetings. The Role ·Act as the first point of contact for residents, dealing with enquiries across a wide range of services including Parking, Waste, Council Tax, Benefits, Housing, Planning, Licensing, Environmental Services and more. ·Quickly understand customer needs and resolve enquiries efficiently, promoting digital channels and assisted self-service where appropriate. ·Handle enquiries via telephone (inbound and outbound), face-to-face, email, web, live chat, SMS and written correspondence. ·Accurately process payments in line with required security, GDPR and data protection procedures. ·Maintain and update CRM and ot...



  • London, United Kingdom Spencer Clarke Group Full time

    Spencer Clarke Group are seeking a **Resident Access Adviser**a Local Authority Client based in **West London.** In this role, you will be the first point of contact for residents, providing advice, resolving enquiries, and ensuring a positive customer experience across multiple council services. **About the role**: You will be tasked with delivering key...


  • Greater London, United Kingdom Carrington West Full time

    Overview We're recruiting an experienced and customer-focused Resident Access Adviser to join a busy Resident Access Team. This is an excellent opportunity for a professional with strong communication skills, a passion for customer service, and experience handling enquiries across multiple channels. You'll play a key role as the first point of contact for...


  • London, United Kingdom University College London Full time

    **Ref Number** B01-05312 **Professional Expertise** Student Well-being and Registry **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Part time **Salary** See advert text **Contract Type** Fixed-term **Working Type** On site **Available for Secondment** No **Closing Date** 10-Dec-2025 **About...


  • London, Greater London, United Kingdom UCL Full time £18,000 - £22,000 per year

    Ref NumberB Professional ExpertiseStudent Well-being and RegistryDepartmentVice-President (Operations) (B01)LocationLondonWorking PatternPart timeSalarySee advert textContract TypeFixed-termWorking TypeOn siteAvailable for SecondmentNoClosing Date10-Dec-2025About usCould you be a Student Residence Adviser?Student Residence Advisers (SRAs) provide out of...


  • Greater London, United Kingdom Carrington West Full time

    A leading recruitment firm is seeking an experienced Resident Access Adviser to join their team in Greater London. This role involves being the first point of contact for residents, handling enquiries across multiple channels including phone, email, and face-to-face interactions. The candidate should possess strong customer service experience, excellent...

  • Accessibility Adviser

    2 weeks ago


    London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! The Financial Ombudsman Service is a free and easy to use independent organisation that plays a vital role in UK Financial Services. Every year we help resolve thousands of disputes between consumers or small businesses...


  • London, United Kingdom Essential Employment Full time

    Resident Access Advisor needed in South west London Paying  £22.86 per hr ref 005482 Full time hours on a temporary basis Key Responsibilities Act as the first point of contact for residents regarding housing, revenues, and benefits queries.Provide expert advice on Council Tax, including billing, recovery, and enforcement up to Attachment of...


  • Greater London, United Kingdom Essential Employment Full time

    Resident Access Advisor needed in South West London Paying £22.86 per hr ref 005482 Full time hours on a temporary basis Key Responsibilities Act as the first point of contact for residents regarding housing, revenues, and benefits queries. Provide expert advice on Council Tax, including billing, recovery, and enforcement up to Attachment of Earnings....


  • West London, United Kingdom Essential Employment Full time

    **Resident Safety Access Officer needed in West London Paying £17.85 per hr ref 5225065** **Full time hours on a temporary basis.** This role will involve: - To be responsible for assisting with gaining access into property referrals within the Resident Safety Team for health and safety checks, carrying out visits to tenants - To refer concerns of...


  • London, United Kingdom Mtech Access Full time

    About us We are a dynamic, friendly and rapidly expanding independent market access and HEOR consultancy with offices in Oxfordshire, London, Manchester, York, Newcastle, and Cambridge. We provide strategy and solutions to help Pharma and Medtech companies bring interventions to market, providing more patient choice and meeting the needs of the healthcare...