Current jobs related to German- Customer Service Representative - City of London - Randstad Perm Professionals
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City, United Kingdom Language Matters Recruitment Consultants Ltd Full timeAre you a German speaker living in Manchester and looking for a new role using your Customer Service skills? Our client, an organisation that is active in the legal service industry, is looking for a German speaking Customer Service Representative to join them in their Manchester office due to the expansion of their team. In this role you will be providing...
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German Customer Service Representative
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German- Customer Service Representative
4 months ago
German-speaking Merchant Services SpecialistWe are seeking a German Merchant Services Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our German-speaking merchants, including support, account management, and problem resolution.**Key Responsibilities:**- Provide support and assistance to German-speaking merchants via phone, email, or live chat.- Manage merchant accounts, including setup, maintenance, and issue resolution.- Collaborate with internal teams to address and resolve merchant issues promptly.- Maintain up-to-date knowledge of company products, services, and policies.- Ensure compliance with all relevant regulations and company policies.**Qualifications:**1. Language skills: Fluent in German ( bilingual fluency in German and English is a plus).2. Problem resolution &quick learner skills: be able to support merchants' enquiry according to the knowledge base and training materials; Better to have experience in B client service3. Logical to quickly determine the key owners of the merchant issues, reroute and closely follow it up4. Payment industry experience preferred5. Excellent customer recovery skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone