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Customer Service Coordinator
2 months ago
Would you like the opportunity to work for a global leading manufacturer whose sales and service network is one of the most extensive in its industry? Then look no further because our amazing client, based in Royston, are recruiting for a new Customer Service Coordinator to join their team on a 6 month contract. This is a rare opportunity and one that someone with the relevant experience definitely won't want to miss out on
With products sold in more than 140 countries, our client is looking for someone with the ability to demonstrate a high degree of integrity and commitment.
Responsibilities
- Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service
- Ensure that all customers orders are processed accurately within a timely manner
- Work cross-functionally with departments such as Engineering, Planning, Production and Quality to comprehensively understand order status
- Manage customers expectations by communicating effectively with regards to delays/ issues
- Respond to and resolve all enquiry & complaints received in a professional manner
- Co-Ordinate with logistics and courier companies in arranging shipments
- Manage demo tock availability by overseeing and coordinating logistics for each machine
- Attend daily & weekly production meetings
- Run weekly open order books specific to each customer and distribute accordingly
- Process invoices and credits on a weekly basis ensuring optimal position by month end
- Work with Inside Sales Team to achieve business KPI's
- Engage process improvement and change projects
- Cover spare parts
- Maintain flexible working hours at month end to meet the needs of the business as and when late shipments are scheduled
- Any other reasonable duties as reasonably by your Manager
Requirements
- Previous experience working in customer service, sales order processing and working within a close team environment
- Microsoft Office, Word, PowerPoint, Excel & Outlook Literate
- High level of attention to detail and order inputting
- Ideally experience working within a manufacturing environment
Other Details
- This role is a 6 month contract with a possibility of being ongoing
- Full time, Temp, 6 Month contact
