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Customer Service Officer

4 months ago

Epsom, United Kingdom Service Care Solutions - Housing Full time

Job title - Customer Service Officer Location - Epsom, KT17Contract - TemporaryHours - Full time 35 hours per week (Monday - Friday) - office based for first few weeks then transition to hybrid working after training period)Start Date: ASAPI am currently recruiting for a Customer Service Officer on behalf a client based in Epsom. You will need outstanding customer service skills, along with excellent IT capabilities. You must have a strong commitment to customer service, as you will be focused on supporting the needs of residents, ensuring that services are delivered on time and in accordance with agreed standards.Job Role:

  • To provide a measurable high quality, first point of contact to customers. Working as part of a team providing a comprehensive service for all telephone, live chat, and email enquiries. Contribute to the continuous improvement of the service provided by the Contact Centre and the vision to provide a 'one stop shop'.
  • To support the key objectives of the business in relation to achieving excellence, putting the customer first and providing a seamless "one stop shop" response to diverse customer needs.
  • To work within a team to deliver all key accountabilities through agreed rota/cover arrangements.
  • To adhere to the Associations' equal opportunities, diversity and health and safety policies and ensuring that effectiveness, value for money and efficiency is continually reviewed and achieved at all times.
  • To deliver comprehensive advice in connection to all service areas to customers and team members, providing excellent customer service.
  • To take responsibility of ensuring enquires are dealt with and resolved within target times and keeping customers informed of progress.
  • To where possible, resolve face to face enquiries with customers.
  • Within the team to manage the garage lettings and management functions and other allocated projects

Candidate Requirements:

  • Call centre experience (inbound or outbound)
  • Complaints handling
  • Experience in social housing or local authority setting (Desireable)
  • Good communication skills
  • Accuracy and attention to details
  • Practical knowledge MS Office packages, mainly Outlook
  • Ability to learn new software quickly

If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to