Customer Service Engineer

3 weeks ago


Woking, United Kingdom InterQuest Group Full time

Role - Customer Service Engineer (Data Centre) Salary - £32,000 Hours - 4 days on / 4 days off Location - Woking Summary: The Customer Service Technician (CST) is responsible for carrying out Service Requests, which could include remote hands services for customers, cross-/disconnects, and elements of customer implementations. Additional Duties and Responsibilities: Takes on other special projects/assignments as directed by the Customer Service Manager / Senior Site Manager (or Site Manager). Participates in the full continuous (24x7) Call Out team along with the other Engineers. Qualifications: Vocational or Bachelor-level qualification of a technical nature (qualified electricians are a distinct advantage). Construction Skills Certification Scheme certification or similar, demonstrating that relevant Health and Safety tests have been passed (desirable but not essential). 3-5 years of relevant experience as a technician in Telco, IT, or DC background (preferred but not essential). Experience with networks desired but not essential. ITIL and/or ServiceNow experience preferred but not essential. Experience working in a client-facing data centre. Demonstrable knowledge of data installations and termination.



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