General Manager, The White Hart, Whitchurch

1 month ago

Hampshire, United Kingdom Arkell's Brewery Ltd Full time

About Arkell's Brewery:

Arkell's Brewery is an independent family brewery founded in 1843. We are proud of our heritage and passionate about producing high-quality real ales. We own and operate a collection of charming and characterful pubs across Wiltshire, Gloucestershire, Oxfordshire, Berkshire and Hampshire, each with its own unique atmosphere and community.

About The White Hart:

The White Hart is a beautiful and historic pub located in the heart of Whitchurch. This popular pub boasts a loyal local following and attracts visitors from further afield with its delicious food, well-kept Arkell's beers, and warm, welcoming atmosphere. The pub contains a total of 15 letting rooms, All the rooms at the White Hart have individual character offering a versatile amount of accommodation.

The Role:

We are seeking an experienced and enthusiastic General Manager to lead the team at The White Hart. As General Manager, you will be responsible for the day-to-day running of the pub, ensuring that our customers receive the highest standard of service and hospitality.

Key Responsibilities:

  • Managing all aspects of the pub's operation, including:
    • Financial performance:managing budgets, maximizing revenue and profitability
    • Stock control:ordering, receiving, and managing stock levels
    • Staff management:recruiting, training, and motivating your team
    • Customer service:ensuring excellent customer service and building strong relationships with regulars
    • Marketing and events:promoting the pub and organizing events to attract new customers
    • Compliance:adhering to all relevant licensing laws and health and safety regulations
    • Maintaining the pub's appearance:ensuring the pub is clean, well-maintained, and welcoming
  • Building a strong team spirit and fostering a positive working environment
  • Working closely with Arkell's Brewery to ensure the pub is meeting its full potential

The Ideal Candidate:

  • Proven experience as a successful General Manager or Assistant Manager in a busy pub environment
  • A passion for delivering exceptional customer service
  • Excellent communication, interpersonal, and leadership skills
  • Strong financial and business acumen
  • A genuine enthusiasm for real ale and pub culture
  • A personal license holder
  • Knowledge of food hygiene regulations

Benefits:

  • Competitive salary and benefits package
  • Performance-related bonus
  • Opportunity to live in provided accommodation
  • Chance to be part of a well-respected, independent brewery with a strong family ethos
  • Excellent training and development opportunities

What Arkells Expect from their GMs.

At Arkell's, we believe in a hands-on approach to pub management. We're looking for a General Manager who isn't afraid to roll up their sleeves and be involved in all aspects of the pub's operation.

This means:

  • Leading by example: You'll be a visible presence in the pub, interacting with customers, supporting your team, and ensuring everything runs smoothly.
  • Taking ownership: You'll treat The White Hart as your own, taking pride in its success and taking responsibility for its performance.
  • Building relationships: You'll cultivate strong relationships with your staff, customers, and the local community, creating a welcoming and thriving pub environment.
  • We want someone who is passionate about the pub trade and dedicated to making The White Hart the best it can be.



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