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Field Service Engineer

2 months ago

Enfield, United Kingdom Reed Full time

Field Service Engineer

  • Annual Salary: £35K
  • Location: Greater London
  • Job Type: Full-time

We are seeking a Field Service Engineer to provide exceptional technical support and service for our coffee, vending, and water equipment. This role is ideal for a customer-focused individual with a passion for health and wellbeing in the workplace. The successful candidate will be part of a fast-growing company, ensuring our clients receive the best-in-class refreshment services.

Day-to-day of the role:
  • Complete machine filters/de-scaling and manage service responses to machine breakdowns, meeting or exceeding company KPIs and standards.
  • Perform necessary repairs or services, reporting any major faults to maintain machines in good working order.
  • Utilize Vend Manager on a smartphone to respond to service calls, complete calls, and service reports.
  • Ensure all necessary paperwork is completed to company standards.
  • Liaise with subcontractors for certain machine repairs.
  • Assist with installations, including setting up coin mechanisms and card readers, and registering equipment on Vend Manager or other relevant software.
  • Manage customer satisfaction throughout and post-installation.
Required Skills & Qualifications:
  • Full UK driving licence.
  • DBS Certificate (or the ability to obtain one through the company).
  • 2-3 years’ experience as a field service engineer.
  • Excellent customer service skills with strong communication abilities.
  • Local residency to Greater London.
  • Experience with Evoca, Coffetek, fresh milk coffee equipment, and Vend Manager or similar vend management systems is preferred.
Benefits:
  • Competitive basic annual salary of £35K.
  • 20 days paid holiday, increasing with tenure.
  • Company van provided.
  • Full expense reimbursement.
  • Company phone with vend management software.
  • Extensive training and development opportunities.

To apply for this Field Service Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.