Operations Administrator

4 weeks ago

Sutton, United Kingdom Rockpool Recruitment LTD Full time

Tour Operations Administrator

Our client - a well-known educational tour operator is looking for an Operations Administrator to join their team in Surrey. You will be dedicated to delivering exceptional customer service to internal teams, suppliers, and clients.

Tour Operations Administrator - What will I Be doing?

  • The Operations Administrator will be responsible for creating accurate tour documentation and supporting literature within specified turnaround times.
  • Populating their bespoke operating system with all necessary data will be a key task.
  • You will liaise with suppliers to confirm tour details.
  • You will be creating Sales and operational documentation.
  • Managing rates and options with suppliers and internal teams

Tour Operations Administrator - What experience do I need?

  • Ideally you will have come from a tour operating background with experience in a similar role however we will also consider a recent graduate who is a looking for their firsdt step into the travel industry.
  • Good knowledge of Microsoft packages is necessary.
  • Excellent communication skills, both verbal and written, are vital.
  • Strong time management and organisational skills are essential.
  • Worldwide destination knowledge, particularly Europe will be required.
  • French language skills would be an advantage

Tour Operations Administrator - What else do I need to know?

This role is a full-time office-based role in the Sutton area in Surrey. The position is full-time: Monday to Friday, 35 hours per week. Shift options between 08:00 hrs. and 17:30 hrs., with 60min lunch breaks. After a qualifying period, the candidate will be required to assist with 24-hour duty officer responsibilities several times each year, including availability during out-of-office hours to take calls from clients. Full training will be provided. 25 days holiday

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