Hotel Receptionist

We are looking for an individual who is driven to provide a personalised experience to every guest, every time. This is a fantastic opportunity to become a part of our Reception Team. If you are passionate about providing amazing customer service and creating lasting relationships with the guests, we want to hear from youResponsibilities: * Greet guests whenever you meet them across the site and check in on their stay personally * Proactively understand our guests needs/plans whilst they stay with us and advise them appropriately * Ensure entrance and main halls are always spotless and ready to receive guests * Check in/out guests * Assisting guests with luggage, if needed * Direct guests across our site using clear and concise language * Answering phone calls and emails in a professional and timely manner * Accepting deliveries/post and distributing as needed * Communicate effectively across all departments to ensure the highest level of service is delivered * Take ownership of any guest concerns or feedback and ensure you deliver a positive resolutionRequirements: * A positive person who loves to engage with all types of guests with varying needs and requirements * Adaptable personality depending on audience * Love providing solutions and exceptional customer service * Able to think on your feet and remaining calm during busy periods * Motivated and eager to learn * Proactive and organized * Strong computer skills – Salesforce/Opera, Microsoft Office * Previous experience with Amadeus