Technical Support Officer

The Technical Support Officer (TSO) plays a critical role in supporting Client Projects within Matrix Multi-Discipline Teams (MDTs) delivering robust quality management services.Primary Focus: Ensure client compliance with quality requirements across Programmes and Projects.Secondary Focus: Support project-wide quality standardsestablishing MIT Plans Life-Time Quality Records NCRs Root Cause Analysis and Audit readiness.The TSO collaborates closely with all project functions to drive consistent safe and efficient deliveryupholding nuclear safety at all times. Key ResponsibilitiesEmbed within Programmes/Projects to apply quality activities and ensure compliance.Collect and analyse quality metrics for clear reporting to management.Drive and support the non-conformance processfacilitating timely closure and preventative actions.Identify capture and review quality records.Conduct workstream and cross-project quality reviews. AccountabilitiesDay-to-day delivery of quality support activities per Client direction or Task Orders.Generating reports presentations and data reviews to meet quality requirements.Conducting record checks to ensure supply chain/MDT quality compliance.Contributing to the Programme Quality Assurance Plan (PQAP) and Inspection/Test Plans (ITPs).Supporting audit planning and managing audit findings across the supply chain.Ensuring controls for subcontractor-provided Quality Records and End of Reports.Leading NCR close-outs Root Cause Analyses and Preventative Actions.Assisting in investigations by providing accurate quality data.Creating dashboards and NCR KPI reports (weekly monthly ad hoc) for various stakeholders.Preparing regulator-facing materials. Delivering regular reports on:Quality metrics & objectivesNCR status (including root cause/repeats)Quality records & backlogsRight First Time performanceQualifications :  Knowledge Skills & Experience46 years experience in a project environment ideally within a regulated sector.Self-motivated and proactive with a strong Completer/Finisher mindset.Solid understanding of quality and safety standards in complex environments.Experience working under ISO 9001 or ISO 19443 certified systems.Familiarity with ONR Licence Conditions is a strong advantage.Skilled in planning and conducting Internal Audits.Proven ability to review and assess Quality Records (e.g. Material Certification CFSI).Competent in analysing quality data at multiple business levels.Strong interpersonal skills with the ability to build effective working relationships.Proficient in Microsoft Office particularly Excel and PowerPoint.Adaptable and results-driven able to work independently across varied quality issues.Background in technical or engineering sectors preferred (not limited to nuclear).Fluent in English. French language skills are beneficial but not essential.QualificationsMinimum NVQ Level 3 / ONC qualified (Preferably in Engineering or Business Administration or similar)GCSE English and MathematicsFormal qualification in Microsoft Office (advantageous)Additional Information : Join a world-leading nuclear engineering business where youll shape vital UK infrastructure while developing your quality leadership career. Work with passionate professionals in your future team to ensure excellence in every mission. Your Benefits Package 25 Days Annual Leave Bank Holidays Buy & Sell Holiday Make your time off work for you 8% Company Pension Contributions Income Protection & 3x Salary Death-in-Service Cover Competitive Sick Pay Support when you need it Healthcare Cash Plan Claim back on dental optical & more Free Digital Gym Access Expert-led fitness classes Exclusive Discounts Restaurants days out & top brands 24/7 Employee Support Line Mental health financial & legal help Cycle to Work Scheme Save money & go green Free Flu Jabs & Eye Test Vouchers Paid Professional Membership Fees Volunteer Days Make a difference on company timeSecurity clearance:Due to the nature of work to be undertaken applicants will be required to meet certain criteria in order to attain a minimum level of UK BPSS security clearance if not already security cleared to a minimum BPSS level.We are committed to equal treatment of candidates and promote as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills talent and our peoples ability to dare are the only things that matter . Bring your unique contributions and help us shape the future.Remote Work : NoEmployment Type : Full-time Key Skills Children Activity,Baan,English Language,Accounting And Auditing,Database,Dynamics Experience: years Vacancy: 1