Account Manager
4 weeks ago
Account Manager – Abbatt Dual ManagementAbout the RoleWe're looking for a hands-on Account Manager to join our expanding Dual Management division, overseeing the staff working in prestigious residential buildings primarily across London. This isn't your typical desk-based account management role – it's a dynamic, operational position where you'll be out on site, solving problems, and building strong client relationships.You'll have full responsibility for your own portfolio of sites, combining people management with client-facing account duties. If you thrive in a fast-paced environment where no two days are the same, this could be perfect for you.What You'll Be DoingOperations & Team Leadership:Line management of on-site staff across multiple locationsManaging rotas, holiday cover, and ensuring sites are fully staffedPerformance management – including having those difficult conversations when neededHandling escalated complaints and resolving operational issuesRegular site visits across London (and occasionally further afield)Providing accurate information for payroll and invoicingClient Account Management:Acting as the main point of contact for your portfolio of clientsResponding to queries promptly and professionallyBuilding and maintaining strong client relationshipsClient entertainment and networking to strengthen partnershipsIdentifying opportunities to enhance service deliveryWhat We're Looking ForEssential:Proven experience managing a team – you're comfortable with performance management and can handle challenging conversationsBackground in operations, hospitality, retail management, or similar fast-paced environmentsExcellent relationship-building skills with both clients and team membersStrong organisational abilities – you can juggle multiple priorities without dropping the ballComfortable working independently while being part of a collaborative teamComfortable commuting around London using public transport (expenses paid)You Might Be:An Operations Manager looking for more client-facing responsibilityA Regional Manager from hospitality or retail seeking a new challengeAn Assistant Manager ready to step up to full portfolio responsibilitySomeone who loves being out and about rather than stuck behind a deskWhat's In It For You?Join a supportive, collaborative team where your ideas are valuedBe part of a rapidly expanding division with genuine growth opportunitiesVaried, interesting work across premium residential propertiesThe autonomy to manage your portfolio your wayWork with a company that invests in its peopleComprehensive benefits package including private medical, enhanced maternity, free lunches on Fridays, team social budget and many opportunities to socialise.
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