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Customer Success Executive
4 months ago
We are looking for a Customer Success Executive to join a rapidly growing EdTech company, winner of ‘Best Workplaces’ that provides young people with the tools and resources to make informed educational or career choices. * Job title: Customer Success Executive **12-month fixed term contract ** * Salary: £30,000 + company-wide performance bonus (pro rata) * Location: London – Hybrid * Hours: Monday – Thursday 8.30am – 4.30pm and 8.30am – 4pm on Fridays * Industry: EdTech * Benefits: 28 days +bank holidays, Hybrid working, HealthPlan, Health and fitness allowance, Cycle scheme, Mental health support and Employee Assistance Programme Weekly yogaAs a Customer Success Executive your role will be to provide world class customer service to a customer base or over 2,500 schools and colleges. You will be responsible for onboarding new schools and supporting existing schools to make the most of the platform.Your duties/responsibilities will include: * Working as part of a team being the first point of contact for enquires from 2,500 customers * Onboarding new schools by setting them up on their platform and making sure teachers and students are ready to get the most out of the platform * Customer training and support * Troubleshooting issues and providing support via phone, email, and video callsThe successful Customer Success Executive will have the following skills/experience: * Excellent customer service * Strong organsiational skills * Ability to work under pressure * Confident working independently * Excellent phone manner * Keen attention to detailTo apply for this position of Customer Success executive, please click on the button shown or contact Simon Hogg for further information