Service Manager

Date Posted:Country: United KingdomLocation: Liftec Express Andover Unit 27 Focus 303 Business Centre Walworth Industrial Estate Andover Hampshire SP10 5NYRole OverviewProvide overall leadership for the Service Engineers including EH&S and customer service delivery manage resource allocation preventative maintenance execution repair and callout execution support and customer experience.On a typical day you will:Oversee the day-to-day management of the service department including planned maintenance call-outs and minor repairs.Manage a team of service engineersDevelop and implement service strategies that align with the companys overall objectives. Forecast service demands and ensure adequate staffing levels.Monitor and improve customer satisfaction. Handle complex customer complaints and issues with professionalism and empathy.Maintain strong relationships with clients attend meetings handle escalations complaints and ensuring high customer satisfaction.Performance Management and Development (eg: Face to face 121s coaching and mentoring of field team)Lead hiring process with support of HR when necessaryOther line management and controls (timesheet approval expense approval time off)Drive technology adoption within team to support productivityDrive safety culture and ensure field compliance in line with Liftec Express safety policyConduct required field safety and quality for engineers and subcontractorsDeliver safety training to engineers & subcontractorsEnsure PPE and tools company car are in proper conditionClose out team specific safety corrections in line with company policies and deadlinesOnsite customer meetings in collaboration with the account managerLead completion of customer field related queriesQuality Manage Field Quality Audits to support quality productivitySkills and Qualifications:Strong client-facing and communication skillsIT literate comfortable using service management software and Microsoft OfficeExperience in project management and service delivery processesAbility to lead and motivate a teamAnalytical skills to monitor performance and identify improvementsFamiliarity with service level agreements (SLAs) and performance metricsLiftec Express is a group of core specialist businesses which focus on the supply installation maintenance repair and modernisation of all types of lift equipment in commercial and residential properties. We pride ourselves on delivering the benefits of a large organisation whilst maintaining the flexibility and local delivery of a regional service provider. Our success and growth is the result of repeat business from a broad base of satisfied customers.Liftec Express is an industry leader capable of delivering a wide range of national services to both the public and private sector offering high levels of support and customer care. Our positive can-do approach to customer requests makes us stand out in the industry and reinforces our desire to build long-term customer relationships. We believe the culture of dedication professionalism and the desire to succeed is found in all of our people who in turn are our assets that make things happen for our customers. We strive to be the best which means we set big goals rise to achieve them and win as a team.Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .Privacy Policy and Terms:Click on this link to read the Policy and TermsRequired Experience:Manager Key Skills Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1