Support Technician

3 weeks ago

Stevenage, United Kingdom Inetum Full time

Are you passionate about technology and looking for an opportunity to step into the world of software license management? We're on the hunt for a dedicated Support Technician to join our team, focusing on Software License Management activities for our esteemed customer.


What you'll do:

· Manage Software Licenses: You'll be at the forefront of processing software license request tickets for specific software packages, ensuring our customer users have the tools they need to succeed.

· Operate Order Systems: Utilise our customer's ordering system (Coupa) to process approved software license requests efficiently.

· Ensure Security Compliance: Work closely with the Security team to consult the repository of authorized software and validate requests, ensuring compliance and security standards are met.

· Innovate and Improve: Your insights will be valuable in proposing improvements to the license management processes, streamlining our operations for better efficiency.

· License Renewal Management: Take charge of following up on the renewal of specific licenses, ensuring continuous access to essential software.


What we need from you:

· Local Presence: Ability to be onsite at our customer’s office in Stevenage 3 days a week.

· UK Residency and Citizenship: Required for Security Clearance (SC) application, ensuring you're ready to handle sensitive information.

· A Drive to Learn: No specific licence management training? No problem IAITAM CSAM training will be provided, equipping you with the knowledge needed to excel in software asset management.


Who are Inetum?

We’re an agile IT company providing digital services and solutions; a global group that helps companies and institutions make the most of digital flow. The Inetum group is committed to innovating, continuing to adapt and staying at the forefront. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, sectoral organization and state-of-the-art solutions. Present in more than 27 countries, the Group has nearly 27,000 employees and generated revenues of €2.2 billion in 2021.


Why Join Us?

· Grow Your Career: This role offers the perfect blend of operational responsibility and strategic input, allowing you to make a significant impact while growing your career in IT and software management.

· Comprehensive Training: We're committed to your professional development. With IAITAM CSAM training on offer, you'll gain valuable certification that will bolster your expertise and value in the field.

· Be Part of a Team: You'll join a supportive team environment that values innovation, efficiency, and a proactive approach to challenges.

· Salary: A generous salary in line with your experience.

· Comprehensive private medical healthcare scheme

· Life assurance and Income Protection

· Attractive contributory pension scheme

· Bonus scheme combining personal performance and profit-related bonus to celebrate the company’s successes.


If you're ready to take the next step in your career with a role that combines challenge, learning, and a great team environment, we want to hear from you. Apply today to become a key player in our software license management efforts and help us drive success for our customer.


At Inetum we want to encourage all to apply – though you must be a British citizen for security clearance - all our applications are reviewed personally by our talent team. We are an equal opportunity employer, committed to fostering a diverse and inclusive workspace.


Join us and let's achieve excellence together. Apply now

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