Boutique Manager

4 weeks ago

London, United Kingdom Artisan People Group Full time

A luxury French beauty brand is looking for a motivated Boutique Manager to be based in London.


As Boutique Manager, you will actively drive business, encouraging all beauty therapists to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service. You will develop and build your client base through recruiting new domestic and international clientele.


An overview of your responsibilities:

General

  • Lead and manage the team, build spirit and excellence.
  • Set goals, schedules and ensure high-quality service.
  • Welcome and maintain confidentiality, manage customer files.
  • Oversee store operations (opening/closing, cleanliness, stock).
  • Manage budgets and orders, follow company policies.
  • Develop clientele, plan events, network in community.

Sales

  • Lead team to achieve/exceed sales targets.
  • Proactively sell, link-sell and provide luxury service.
  • Increase average transaction value and items per transaction.
  • Organise counter activities and manage appointments.

Management

  • Coach and develop team members, manage stock levels.
  • Grow business through events and appointments.
  • Ensure all tasks are completed to a high standard.
  • Proactively manage beauty therapists’ performance.

Service

  • Be knowledgeable on all the brand’s products.
  • Demonstrate products through consultations and makeovers.
  • Recruit new clients, build relationships and gain loyalty.
  • Educate clients on products and brands.
  • Achieve CRM and service targets.


Our ideal candidate has standalone boutique or spa manager experience. To thrive in this role, you’ll be a sales-savvy manager experienced in the luxury beauty sector. You’ll have the tenacity to deliver exceptional customer service, the drive to constantly grow the business, and the confidence to engage customers and convert sales.


With your product knowledge and communication skills, you’ll identify perfect products for each client. You are required to have new business development skills and experience and the ability to manage and develop a team.

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