2nd Line IT Engineer

2 weeks ago


Lincoln, United Kingdom PARADIGM EMPLOYMENT SERVICES LTD Full time

2nd Line IT Engineer

A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK’s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients.

Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team '’ we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams’’

As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team.

Main Responsibilities for a 2nd Line IT Engineer:

  • To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
  • On-site support and installation of hardware and software.
  • To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
  • To provide mentoring and support to other members of the team.
  • To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company.
  • Building and maintaining relationships with clients.
  • To implement technical solutions for client and internal projects.
  • Remote monitoring client infrastructure though our RRM system

About the successful 2nd Line IT Engineer:

  • Experience of customer service, building and maintaining customer relationships.
  • Ability to communicate clearly and concisely to all levels.
  • Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs.
  • A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure.
  • A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc.

What we offer in return to the successful 2nd Line IT Engineer:

  • Monday-Friday
  • Salary £25000 + depending on the experience
  • 25 Days Annual Leave per year plus bank holidays.
  • Extensive training

If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, the this role is for you, please do not hesitate to contact us for more details

Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.


  • 2nd Line IT Engineer

    3 weeks ago


    Lincoln, United Kingdom Paradigm Employment Services Full time

    2nd Line IT Engineer A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK’s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a...

  • 2nd Line IT Engineer

    2 weeks ago


    Lincoln, United Kingdom Paradigm Employment Services Full time

    2nd Line IT Engineer A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation...


  • Lincoln, Lincolnshire, United Kingdom Paradigm Employment Services Full time €25,000

    2nd Line IT Engineer A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a...


  • Lincoln, Lincolnshire, United Kingdom Paradigm Employment Services Full time €25,000

    2nd Line IT Engineer A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK s leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a...


  • Lincoln, Lincolnshire, United Kingdom Paradigm Employment Services Full time €25,000

    2nd Line IT Engineer A fantastic opportunity arisen for an 2nd Line IT Engineer to join national IT Support company based in Lincoln. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a...


  • Lincoln, United Kingdom Eco Recruitment Group Full time

    **2nd LINE IT ENGINEER** Are you a second line IT Engineer looking for a position which you can grow in? Our client are an accountancy company who are constantly growing and have a successful reputation as being one of the top accountancy firms in the UK. **Job Purpose**. - To provide onsite Technical support to staff members - To support the customer...


  • Lincoln, United Kingdom Air IT Full time

    Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to...


  • Lincoln, United Kingdom Corriculo Ltd Full time

    1st Line Application Support Engineer, COR5740Are you early in your IT Support career, looking for the next big step? Are you wanting to work in application support? If this sounds like you, then please read on! The RoleThis is an excellent 1st Line Application Support Engineer role, working for a company with a growing reputation in their field. The 1st...


  • Lincoln, United Kingdom Avanti Recruitment Full time

    3rd Line Support Engineer – Lincoln – Hybrid – O365, Azure Migrations, Networking Avanti Recruitment is working with a leading organisation in Lincoln to recruit an experienced 3rd Line Support Engineer. This will be a broad and challenging role working with a wide variety of technologies in Systems Administrator role for a multi-site organisation with...


  • Lincoln, Lincolnshire, United Kingdom Avanti Recruitment Full time

    3rd Line Support Engineer - Lincoln - Hybrid - O365, Azure Migrations, Networking Avanti Recruitment is working with a leading organisation in Lincoln to recruit an experienced 3rd Line Support Engineer. They currently have a hybrid infrastructure with 100+ Microsoft Servers which they are in the process of migrating from an IaaS model in a Data Centre to...


  • Lincoln, Lincolnshire, United Kingdom Workingmums Full time

    3rd Line Support Engineer - Lincoln - Hybrid - O365, Azure Migrations Avanti Recruitment is working with a leading organisation in Lincoln to recruit an experienced 3rd Line Support Engineer . This will be a broad and challenging role working with a wide variety of technologies in Systems Administrator role for a multi-site organisation with 3000+ users....


  • Lincoln, Lincolnshire, United Kingdom Avanti Recruitment Full time

    3rd Line Support Engineer - Lincoln - Hybrid - O365, Azure Migrations, Networking Avanti Recruitment is working with a leading organisation in Lincoln to recruit an experienced 3rd Line Support Engineer. This will be a broad and challenging role working with a wide variety of technologies in Systems Administrator role for a multi-site organisation with...


  • Lincoln, United Kingdom Zoetis Full time

    States considered: Zoetis is the world’s largest Manufacturer and Supplier of Animal Pharmaceuticals. At Zoetis in Lincoln, NE, we manufacture high quality medicines for dogs, cats, and livestock. Our plant has been recognized as one of the Nebraska’s Safest Companies, with a long-standing presence in Lincoln and we continue to grow. Benefits...


  • Lincoln, United Kingdom Zoetis Full time

    States considered: Zoetis is the world’s largest Manufacturer and Supplier of Animal Pharmaceuticals. At Zoetis in Lincoln, NE, we manufacture high quality medicines for dogs, cats, and livestock. Our plant has been recognized as one of the Nebraska’s Safest Companies, with a long-standing presence in Lincoln and we continue to grow. Benefits...


  • Lincoln, United Kingdom Zoetis Full time

    Zoetis is the world’s largest Manufacturer and Supplier of Animal Pharmaceuticals. At Zoetis in Lincoln, NE, we manufacture high quality medicines for dogs, cats, and livestock. Our plant has been recognized as one of the Nebraska’s Safest Companies, with a long-standing presence in Lincoln and we continue to grow. Benefits Include $500 Sign on...

  • Electrical Engineer

    6 days ago


    Lincoln, United Kingdom European Recruitment Full time

    Electrical Engineer - Semiconductor - Lincoln, UK.We have partnered with a business with over 50 years of market experience and a Global supplier of products and services specializing in the field of power semiconductor devices and silicon on sapphire integrated circuit products. The power products they manufacture include IGBTs, various types of Thyristor...

  • Engineering Manager

    3 weeks ago


    Lincoln, United Kingdom Gregory Walker Associates Full time

    Engineering Managerc.70-75k + Company Car + Healthcare + BonusLincolnshireJob Reference: GG/00160OverviewJoin a hugely successful, multi-site, family-owned food manufacturer as the new Engineering Manager on a site with a fantastic culture.Work with a forward-thinking Site Manager (he’s a great boss!) to manage multiple projects and develop an already...

  • Engineering Manager

    3 weeks ago


    Lincoln, United Kingdom Gregory Walker Associates Full time

    Engineering Manager c.70-75k + Company Car + Healthcare + Bonus Lincolnshire Job Reference: GG/00160 Overview Join a hugely successful, multi-site, family-owned food manufacturer as the new Engineering Manager on a site with a fantastic culture. Work with a forward-thinking Site Manager (he’s a great boss!) to manage multiple projects and develop an...


  • Lincoln, United Kingdom Leonardo Full time

    The Opportunity At Leonardo, we have a fantastic new opportunity for a Head of Engineering Governance to join our team within the Customer Support and Service Solutions (CS3) Line of Business (LoB). The CS3 LoB operates across the UK, providing innovative and invaluable support solutions to our customers. We help to ensure the availability of front-line...

  • Engineering Manager

    3 weeks ago


    Lincoln, United Kingdom Gregory Walker Associates Full time

    Engineering Managerc.70-75k + Company Car + Healthcare + BonusLincolnshireJob Reference: GG/00160OverviewJoin a hugely successful, multi-site, family-owned food manufacturer as the new Engineering Manager on a site with a fantastic culture.Work with a forward-thinking Site Manager (he’s a great boss!) to manage multiple projects and develop an already...