Continuous Improvement Manager

Annual salary: up to 40537.99Repairs & Continuous Improvement ManagerLocation: CardiffContract Type: Full-Time Fixed-Term Contract. 40 hours per weekMonday to FridaySalary: Up to 40537.99 per annum plus car allowanceAbout the Role:As a Continuous Improvement Manager within our Caerphilly branch you will be responsible for day-to-day management and delivery of our responsive repair service in one of the following areas Cardiff West (Cardiff outskirts Bridgend Swansea and sporadic properties throughout stock) Cardiff East (Cardiff city) Caerphilly and Blaenau Gwent. Responsible for meeting all Key Performance indicators and delivery of innovation and continuous improvement within the areas of responsibility. There is a responsibility for operatives and subcontractors.Monitor and control all repair work within a designated geographical area or property type including pre- and post-inspections to ensure quality and complianceMentor Operatives and Trainees promoting safe working practices and ensuring full adherence to Health & Safety guidelinesOversee the progress and completion of works carried out by Operatives and Subcontractors ensuring alignment with term briefs and service expectationsManage the deployment and performance of Operatives and Subcontractors ensuring they meet company standards for work quality customer service and Health & Safety proceduresDrive contract performance by managing teams effectively to meet KPIs minimise default notices and penalties and deliver high levels of customer satisfactionEnsure property compliance with legal and regulatory standards including fire safety gas and electrical certificationsCoordinate emergency repairs and out-of-hours response plans to maintain service continuity and responsivenessFacilitate workshops and feedback sessions to gather insights promote innovation and embed a culture of continuous improvementMonitor performance metrics and report progress to senior leadership highlighting impact risks and opportunities for further enhancementSupport procurement activities including subcontractor selection evaluation and contract managementDeliver training on continuous improvement tools and techniques to staff encouraging knowledge sharing and professional developmentDiagnosing issues within properties that have been reported with Damp and Mould reportsPerformance management of operatives and investigations where appropriateRole Criteria:Experience in the above dutiesExperience of working in Social HousingExperience of supervising Operatives and SubcontractorsKnowledge of Repairs MaintenanceExcellent communication skillsPeople management skillsNegotiating skillsTrade management or health and Safety qualification would be desirableBenefits we can offer you 25 days annual leave plus bank holidaysAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard workVolunteering Leave - Mears supports employees to undertake paid volunteering in the community in support of our social value commitment.Staff perks with Mears Rewards - discounts of up to 10% weekly groceries holidays eye test vouchers Share save scheme plus much moreFamily friendly policiesAccess to EAP Counselling sessionsAll our roles require candidates to have the entitlement to work within the UK Mears does not currently offer visa sponsorship.Candidates should be aware that all our roles are subject to relevant Background Identity & Security checks before commencement of employmentApply below or to discuss your application further; contact:Lauren Bellini ()If you need any help with your application process we are here to support you. We will be accessible every step of the way.At Mears Group we are committed to fostering a diverse and inclusive environment where everyone can thrive we are a Disability Confident employer valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this we hold an Endorser Award for the Career Transition Partnership recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.Required Experience:Manager Key Skills Business Intelligence,Children Activity,Business Analysis,Corporate Sales,ABB,Corporate Development Employment Type : Full-Time Experience: years Vacancy: 1