Area Service Manager
3 weeks ago
Area Service Manager
Location: Field-based - Gloucester Area (requires regional travel)
Jungheinrich are seeking an experienced Area Service Manager to lead a team of Service Engineers in achieving top-tier customer service and After Sales targets. You'll drive operational excellence by ensuring high productivity, financial performance, and exceptional customer satisfaction through robust management practices and team support.
Key Responsibilities:
- Lead, manage, and motivate Service Engineers to meet financial, operational, and customer service KPIs.
- Ensure seamless communication and coordination with service support functions to maintain optimal service infrastructure.
- Report on financial and operational targets and actively identify areas for service and process improvement.
- Conduct customer review meetings, addressing issues proactively to enhance satisfaction and resolve complaints.
- Uphold health, safety, and operational standards while supporting the professional development of team members.
- Contribute to After Sales growth by spotting business opportunities within existing client relationships.
What You’ll Bring:
- Experience: Proven management experience in customer service with exposure to engineering and SAP operating systems.
- Skills: Strong people management, communication, analytical, and organizational skills. Competent in Microsoft Office.
- Qualifications: Solid foundation in English and Maths.
- Mobility: Full driving license and willingness to travel across the region.
Benefits Package:
- 25 days holidays, plus 8 bank holidays
- Stakeholder Pension matching up to 10% contributions.
- Private Medical Insurance
- Income Protection Scheme
- Employee discount platform
- 6 x death in service
Voluntary Schemes:
- Simply Health
- BUPA
- Eye Care
Why Join Us? If you're a proactive leader with a passion for customer service and continuous improvement, this role offers the opportunity to make a tangible impact on our operations and customer relationships.
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