Aftersales Administrator

Are you an Aftersales Administrator or an Administrator looking to work for a well-established company based in Leigh who work internationally? Your main function will be dealing with delivery issues, arranging the collection of orders, raising orders, dealing with customers and resolving queries.   You will be rewarded with a company that supports staff, working with household names and client base, supported in personal growth with career progression, ongoing training, fantastic supportive colleagues.  Hours 37.5 per week, Monday to Friday 9.00 am to 5.30 pm with one hour for lunch.   Salary is £24,000 rising to £25,000 Following successful probation period.    Aftersales Administrator Duties:    

• Monitoring the aftersales email inbox.   
• Accept and handle incoming calls, emails, and other correspondence.  
• Dealing with and responding to a high volume of emails from customers and internal departments.     
• Connecting with your customers from initial enquiry and have a drive to understand their needs.      
• Rasing orders using internal systems. 
• Dealing with delivery issues by calling couriers to find out why there is an issue and relaying this information to the customer and working alongside both to get the order fully delivered as quickly as possible. 
• Liaising with internal departments to manage customer requests and deliveries/shipping.  
• Arranging collection of orders with company couriers so this can then be inspected. 
• Dealing with complaints regarding delivered orders either by phone or over email raised by customers, investigating why there has been an issue and finding a resolution for this with the customer. 
• Maintain good working knowledge of systems and continuing updates.      
• Looking at why orders have been returned and arranging for these to be either inspected or sent back out to the customers. 
• Other administrative duties as required with the role.   

The ideal Aftersales Administrator would meet the following:   

• Experience in a similar role or Administration, Customer Service with a good Customer Service skillset, training will be given.  
• Essential, worked in a fast-paced environment and can meet deadlines.  
• Ability to multitask and prioritise own workload, experience of Microsoft office, Word, Outlook. 
• Good Communication skills, ability to build rapport quickly, team player with positive attitude.    
• Must have a high level off accuracy and good data entry skillset.    

Benefits:    

• 21 days holidays (rising to 25 with service) plus bank holidays, extra day off for your birthday.   
• Cycle to work scheme   
• Annual company bonus based on company performance.   
• Free parking   
• Regular incentives, staff social events.   
• Career progression and training   
• Pension   
• Charity work support with 2 paid days.   
• Staff referral scheme.