Customer Solutions Manager

4 weeks ago

City of London, United Kingdom Adecco Full time

Job Title: Client Solutions ManagerLocation: London, Brook Street / Hybrid (3 days onsite)Remuneration: £50.00 Hourly RateContract Details: Fixed Term Contract, 12 months, Full TimeThe Client Solutions Manager is a strategic solution-driver with a focus on developing ROI-positive marketing strategies, driving growth by constantly improving performance for advertisers and implementing measurement & attribution solutions. This role is responsible for optimizing complex opportunities and using data and analytics to build consultative and technical solutions for our customers, providing business insights, driving revenue, advertiser education, and satisfaction through a consultative, data-driven approach. Success in this position requires consultative sales and analytical skills, a focus on client service and commercial acumen, and the drive to thrive in a dynamic, team-focused environment. You should have passion for advertising solutions and the overall marketing/tech ecosystem.Responsibilities:Track record of excelling in Client Solution Manager role and driving impact on solution adoption, revenue, and operational rigorIdentify, create, and implement marketing solutions grounded on achieving measurable business results for our clientsDevelop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisersWork with businesses to understand their objectives and develop the Company strategy in partnership with the Client Partner, which will constitute building on insights, crafting marketing strategies and media plans, creative guidance and measurement recommendationsProvide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clientsProject Management - Work and collaborate with a group of internal cross-functional teams, managing complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (for example daily client facing data/insights reporting, understanding performance across multiple accounts across multiple country used by clients)Manage strategic marketing conversations with clients, agencies, and partners (media, creative, measurement partners, MarTech, etc.)Manage internal account operations (revenue delivery, media recommendations, troubleshooting issues, optimization opportunities)Manage planning, execution, ongoing reporting and optimisation of campaigns (Observe budget spend, manage internal analytics and dashboards, provide optimisation and real time recommendations)What our Client is looking for:Technical ability - Understanding platforms and experience navigating platforms day to day. Problem solve and troubleshoot Experience running queries and curious and ability to sport trends and issues in a technical spaceClient and sales experience and operational excellenceAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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