The Role

As an IT Support Technician, you will provide onsite and remote technical support services to busy Schools, including support for software and hardware including desktops, laptops, tablets, projectors/TVS, interactive technologies printers, servers, basic networking, and telephones. The role is very hands-on with exceptional troubleshooting and customer service management skills required.

You will be expected to be a friendly approachable point of contact on-site while working with the Novus Support Services Team to deliver the customer's IT Services. You will report regularly to your Service Delivery Manager and work closely with our fully staffed offsite IT service desk to help you deal with more complex issues.

Experience working in the challenging environment of IT in schools would be valuable, with high levels of customer service, technical understanding, and an ability to adapt and positively deal with high-pressure situations when they occur.

*Please note: You will be traveling and based on site at different schools*

• Travel to sites daily providing support and absence cover and adhoc days for additional onsite, support, project work and deployments.