Product Assistant

2 days ago

Clapham, United Kingdom Oliver's Travels Full time

We’re Oliver’s Travels and we’re passionate about making travel extraordinary. Our dedication has been rewarded through multiple awards, including being awarded First Place in the 2024 Conde Nast Traveller Readers’ Awards and we have recently been named in the Sunday Times Fast Track 100 companies.


We are seeking a proactive and detail-oriented Product Assistant to join our France Product team. The ideal candidate will play a key role in optimising our resources and enhancing our product offerings to ensure they meet the highest standards.


Salary: £26,500


Responsibilities:

  • Supporting the administrative tasks of the product team, such as adding and loading rates, publishing special offers, writing descriptions etc
  • Liaising with property owners, suppliers and agents with queries and issues regarding property listings, contracts and terms and conditions.
  • Develop an understanding of CRM, Salesforce, chat GPT and OT booking system
  • Adding/updating properties on our website (content, prices, availability) Ensuring web content and documentation provided to our clients is accurate.
  • Utilising Chat GPT and creatively writing new and existing product copy. Liaising with property owners, suppliers and agents regarding minor queries and issues about property listings and terms and conditions.
  • Creating and updating reports and spreadsheets using Excel and Salesforce
  • Assisting with the teams ad hoc projects and tasks
  • Act as the initial point of contact for all phone calls to the product team.
  • Maintain our relationships with suppliers and owners
  • Assisting the sales team with queries regarding pricing, availability, and property listings
  • Assisting with queries and issues regarding property listings, contracts and terms and conditions
  • Attending FAM trips and events to develop product knowledge
  • Promoting the company and always maintaining excellent working relationships with suppliers


What you need (experience and skills):

  • Effective time management skills
  • Excellent numeracy and ability to accurately price


We'd also love to see (but it's not a requirement):

  • Fluency in French


What we offer:

  • Flexible working - work from anywhere on the planet for up to 4 weeks per year.
  • £1000 Oliver’s Travels holiday credit for every year you work with us
  • 25 days of annual leave, plus bank holidays, plus one extra day leave for every year you are with us
  • Monthly company socials and guaranteed awesome Summer and Christmas parties
  • Free breakfast, nibbles, delicious drinks, all on us
  • Headquarters in our newly refurbished offices in Clapham.
  • Team of 90 ... and growing fast
  • Great working environment - team of hard working and passionate travellers from around the world.
  • Office dogs - bring your buddies along


Application Process:

  • Please attach your CV and cover letter to your application
  • First interviews will be conducted by Microsoft Teams Call
  • Following interview(s) will be held at our offices in Clapham. These are expected to take place w/c 6th Jan.


We welcome and encourage candidates to apply, even if they do not meet all the listed requirements.

Oliver’s Travels is an equal-opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

If you require any adjustments to participate fully in the application process or to perform the duties of the position you're applying for, please do ensure to let us know. We are dedicated to accommodating your needs to ensure a fair and inclusive recruitment process. Please email: jobs@oliverstravels.com

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