2nd Line Client Engineer

6 days ago


Bromley, United Kingdom vertex-it-solutions Full time

Essential:

  • 2-3 years hands-on experience troubleshooting user and customer issues in Cloud based and Windows Desktop and Server environments
  • Completing daily tasks such as setting up user accounts, MFA, email accounts, security groups, and helping users gain access to their systems and data remotely.
  • Ability to build laptops, desktops from scratch and to rebuild, transferring data securely between devices where required
  • You must have extensive experience of supporting, administering, and troubleshooting all Office packages such as Teams, OneDrive, SharePoint, and Outlook on Mobile phones, tablets desktops and laptops.
  • You should have a good but basic understanding of networking, WIFI, and firewalls, and can triage and troubleshoot network related issues with switches, Firewalls, and Internet Lines
  • Should have good experience of on-premise and Cloud based IT systems, especially with Active Directory, Azure products, Office365, and Intune
  • Must have working knowledge of supporting regular Backups, and be involved with tape rotation, and restore procedures with Veeam, Symantec and other Cloud based backup vendors
  • Must be able to show experience in and can support centrally controlled and standalone Anti-Virus software and should know what and how clients should be proactively managed
  • Excellent knowledge of daily security activities such as security updates, password management, MFA and how to react and be proactive to general security related issues

Desirable:

An understanding of basic MAC OS and experience in setup and support issues


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