Infrastructure Engineer

HMRC Fraud Investigation Service are looking for an Infrastructure Engineer, based around Kent.The Infrastructure Operations Engineer role is an amazing opportunity for any experienced, forward thinking and focused individual who has a passion for technology.The team is responsible for delivering and maintaining a specialist sensitive specific IT infrastructure and national network of services to HMRC investigators with a footprint in geographically spread across 24 sites. The infrastructure supports the secure use of data to enable HMRC to deliver elite investigation services.BenefitsAlongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Flexible Payment InformationThis post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.Job descriptionThis role sits within the CODE Technology team and is integral to the wider CODE Capability, Development, Infrastructure & Innovation (CDII) team and is an integral role in His Majesty's Government's fight against serious and organised crime, supporting investigations totalling hundreds of millions of pounds each year. This requires specialist network and technology, which the CODE Technology Infrastructure team is responsible for supporting.If you flourish with dealing with diverse challenges, enjoy delivering exceptional support to users, growing your knowledge and want to work with a like-minded and supportive team then this may be the role for you.Person specificationWe are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure i.e. virtual machines, datacentres and environments.For this role you must be:A UK national Civil Service recruitment: nationality rules - GOV.UKHold SC clearance or be willing to be SC cleared to take up duty and be prepared to attain DV clearance.Technical aspects of the roleProviding 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA’s.Supporting datacentre management activities including capacity and availability management.Installing, managing, and maintaining end user devices in a Windows environment.Involvement in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary.Assisting in the provision of outstanding services and consistent levels of capability.Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area.Be an excellent communicator, experienced in providing verbal updates and producing written documentation on tasks and projects.Additional ResponsibilitiesMay include conducting technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits.Travel and On CallRegular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays.You will be required to work out of hours on an on-call rota, weekdays and weekends.Candidates must live within reasonable daily travel, which is usually an hour each way of Gillingham, Kent.Due to the nature of the technology and on prem facilities CODE Technology support, flexible office attendance cannot be guaranteed.Essential CriteriaUnderstanding of Service Management and Operations, particularly Request Fulfilment, Incident/Problem/Change Management.Experience with or awareness of CISCO ISE GUI administration.Experience with, or exposure to supporting the planning, installation, maintenance, and improvement of enterprise class hardware services within a data centre, and datacentre management including environmental monitoring.Experience with, or exposure to of installing, managing, and supporting the delivery of physical desktops in a Windows environment.Experience conducting lifecycle management of hardware assets, including inventory, compliance, disposal and protection of the asset portfolio, ensuring documented information relating to the assets is maintained.Experience with or exposure to basic switching concepts utilising a variety of Cisco switch models.Experience with or exposure to commercial and Government grade Cryptography devices, with a good understanding of the Government Security Classification system.Well-developed problem-solving, documentation and information sharing skills, with experience of coaching junior colleagues.Desirable CriteriaFull UK Driving LicenceITIL 3 or V4 foundationCompTIA Security+CompTIA A+Technical skillsWe'll assess you against these technical skills during the selection process:Data Centre ManagementCISCO ISEWindows 10/Windows 11 OSCISCO SwitchesWe offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.