3rd Line IT Support Specialist, Slough

2 weeks ago

Slough, United Kingdom IT Search & Select Full time

About Us:We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world.Role Overview:We are seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely.Key Responsibilities:Resolve escalated technical issues related to Windows, Office 365, and Azure environments.Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations.Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes.Implement, configure, and manage solutions in Azure and Office 365 environments.Liaise with clients to understand their technical needs and provide tailored solutions.Proactively monitor systems, identify potential issues, and implement preventative measures.Contribute to documentation, including technical guides and procedures, for both int...

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