Artist Receptionist

Who We Are

We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres and Theatres have welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation and imagination to realise the potential of the spaces and places that bring people together.

The Venue

The Bridgewater Hall is Manchester’s international concert venue, built to give the best possible space for music. The Hall opened back in 1996 by Her Majesty the Queen and the Duke of Edinburgh and now is a renowned venue across the UK and hosts over 300 performances a year including classical music, rock, pop, jazz, world music and much more.

The Bridgewater Hall is operated by ASM Global, the world’s leading venue management and services company, connecting people through the power of live experiences.

Role Purpose

The Bridgewater Hall is recruiting a professional and courteous Artist’s receptionist who will be the initial point of contact for internal and external clients who are entering the building. The role involves managing incoming telephone calls and performing basic administrative tasks to support the smooth operation of our office.

What We Offer

You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave + bank holidays.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of HealthShield; ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with Axa Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Role Responsibilities

• Greeting visitors and artists and directing them to the correct area.
• Operating the switchboard transferring calls to the relevant extensions and taking messages.
• Responsible for signing keys in and out and issuing and checking security passes.
• Signing for deliveries and notifying the relevant member of staff.
• Preparing daily signing in sheets and transferring them to the meeting point if the building is evacuated.
• Controlling and monitoring the building’s car parks.
• Responding to the fire panel in case of emergencies.
• Reporting faults to the facilities and/or technical departments.
• To undertake any other duties which may be deemed necessary by the House Management team.

You Will Have

• Previous Administration/Reception experience
• Experience of working in an arts environment
• Excellent telephone and interpersonal skills
• Experience of providing high quality customer service to internal and external clients
• A working knowledge of Health and Safety requirements
• First aid training

A degree of flexibility is necessary as some evening and weekend work may be required.

Shift rotation from early morning, daytime and late shifts.

Recruitment Process Outlined:

1st Stage- Intro Call with Talent Team

2nd Stage- F2F with Deputy House Manager

Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.