Level 3 Support Specialist

Are you a current Elekta employee Please click here to apply through our internal career site Find Jobs - Elekta.Want to join a team with a mission to improve and save lives We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.We currently have the following opportunity available - please contact us for more detailsWe dont just build technology. We build hope for everyone dealing with Cancer.At Elekta we believe every patient deserves the best care. As a Level 3 Support Specialist in our Treatment Delivery Escalations team youll be at the forefront of ensuring our cutting-edge technologies are supported with excellence helping clinicians deliver life-saving treatments around the world.What youll do at ElektaThis position offers Hybrid working with flexibility of working from office 3 days a week.ResponsibilitiesOwn and manage escalated cases from regional support teams.Troubleshoot complex product issues in live clinical environments.Prioritize system-down cases to minimize clinical disruption.Collaborate with business lines and global technical groups.Mentor colleagues and share knowledge across teams.Create and deliver Knowledge Articles and Field Change Orders.Support rollout of new products and features.Lead and contribute to internal projects and initiatives.Represent Elekta in internal and external meetings.Travel occasionally sometimes at short notice.What you bringA strong communicator with excellent interpersonal skills.Passionate about customer care and technical excellence.Experienced in Elekta products (minimum 5 years in service/manufacturing/installation).Qualified with a minimum HNC/HND or equivalent in engineering.Skilled in solving complex product issues and mentoring others.Fluent in English (additional languages are a plus).Flexible collaborative and committed to continuous learning.We encourage you to apply even if you dont meet every requirementyour unique skills and experiences might be exactly what were looking forWhy should you join ElektaIn this role you will work for a higher purpose; hope for everyone dealing with cancer and for everyone regardless of where in the world to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.Overview of some of our benefits for United Kingdom are as below.United KingdomUp to 25 paid vacation days (plus bank holidays)Holiday Purchase SchemePrivate Medical InsuranceAttractive Employer Pension Contribution PackageHybrid work option (you are required to work on location at least 3 days a week)Cycle to work schemeLife AssuranceOnsite subsidized restaurant offering budget-friendly diningLove electric (Electric vehicle salary sacrifice scheme)Hiring processWe are looking forward to hearing from you Apply by submitting your application and resumé in English via the Apply button. Please note that we do not accept applications by e-mail.Your Elekta contactFor questions please contact the responsible Global Talent Acquisition Partner Nidhi Pousette .We are an equal opportunity employerWe evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity or expression genetic information national origin disability veteran status or any other status protected by law in the locations where Elekta operates.About ElektaHere at Elekta you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters but also for our employees to feel that they bring value wherever in the organization they may work.Required Experience:IC Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full-Time Experience: years Vacancy: 1