Application Support Engineer

1 week ago

Hampshire, United Kingdom Unum Group Full time

Job Posting End Date: November 30Who are weWere a specialist employee benefits provider striving to create healthy happy workplaces. As part of the international Unum Group were on a collective mission to help the working world thrive.The roleWhat will you be doing12 Application Support EngineerHybrid Basingstoke or DorkingWhat will you bringWe are hiring an Application Support Engineer to provide technical leadership and expertise across UK applications ensuring the stability and performance of both production and non-production environments.You will manage complex technical issues drive rapid resolution of service interruptions and maintain high service standards for internal and external customers. Youll also support small business changes and enhancements working independently and mentoring junior team members when needed.Responsibilities and Requirements: Design and implement processes to improve service availability monitoring and performance. Apply preventative and corrective measures to enhance system reliability and release quality. Lead the resolution of application incidents performing root cause analysis and implementing permanent fixes. Manage application releases and deployments with minimal disruption. Communicate effectively with teams suppliers and stakeholders to support ongoing service improvement.About You: Proven background in Application Support with strong problem-solving decision-making and incident management skills. Proficient in ITIL and Agile methodologies with hands-on experience in automation scripting (e.g. Python Shell) and monitoring tools (e.g. Splunk AppDynamics Control-M). Sound knowledge of cloud platforms (Azure AWS) RDBMS network protocols (TCP/IP) and development/configuration tools (e.g. GIT Jenkins TFS). Excellent communication collaboration and organisational skills with a proactive approach and ability to work effectively under pressure.The successful candidate can expect: Generous Bonus DC pension scheme Life medical and income Insurance Access to remote GP nutrition coaching personal training unlimited mental health support and medical 2nd opinion 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) Salary sacrifice electric car scheme with free on site electric chargers. #LI-VI1 #LI-HybridWhy join usAt Unum weve created a workplace where people feel supported to progress and grow and can see their ambitions coming to life.Weve built a supportive inclusive environment where you can be yourself whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth your possibilities are endless.If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process please send a request to .Company:Unum UK Key Skills Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support Employment Type : Full-Time Experience: years Vacancy: 1

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