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Quality Assurance Manager

2 months ago

London, United Kingdom Claims Recruitment Services Full time

Quality Assurance Manager

London

Negotiable Salary + Excellent Benefits

We are currently recruiting for a Quality Assurance Manager on behalf of our client, one of the leading brands in the UK insurance market.

The successful candidate will work cross-function and with the broader claims team to help define our claims proposition and support an ongoing programme of work surrounding the modernisation of Claims Operations.

Key Responsibilities

  • Designing and implementing a robust quality assurance framework, in conjunction with the Head of Claims Operations.
  • Conducting and overseeing quality assurance audits, ensuring an optimum number of file reviews are undertaken each year.
  • Producing regular reporting to claims management, identifying areas of improvement and facilitating remediation efforts as needed.
  • Recommending improvements for relevant policies, processes and procedures as part of a continuous improvement cycle, including any team level training and development needs.
  • Maintaining a solid understanding of relevant policies, processes and systems utilised by the London Market Claims function.

Key Requirements

  • Experience of working in a similar role within the Lloyd's London Market, including working across multiple internal and external teams, such as third party suppliers.