Night Auditor
2 months ago
We are looking for charming and engaging individuals with a passion for service excellence to join our team as a Night Auditor.
As a Night Auditor you will:
- Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
- Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
- Take initiative in accommodating the customers needs in a resourceful manner
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
- Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts
Successful Night Auditors have:
- Excellent guest engagement skills
- An ability to bring the guest experience to life throughout the hotel
- Willingness to learn and work with IT systems quickly
- The ability to communicate and organize yourself in line with different guest expectations
- A good command of English is essential, a second language is advantageous.
In return, we offer:
- Genuine career opportunities within our business
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