Bilingual Customer Support Specialist

Bilingual Customer Support Specialist - German & English | Belfast | £28k + Benefits | VR Tech Job Description:Customer Support Specialist - German & English (VR Technology)£28,017.60 per year + perks & benefits | Belfast | Full-Time, Permanent | 40 hours per week Are you a fluent German and English speaker passionate about technology and customer experience?We're hiring Bilingual Customer Support Specialists to join an innovative VR technology team in Belfast, supporting users worldwide across multiple channels. ABOUT THE ROLE: Bilingual Customer Support (German & English) You'll provide first-class customer support for cutting-edge VR (Virtual Reality) products and technologies, helping users in both German and English through social media, live chat, email, and phone. This is a fantastic opportunity to work in the exciting VR and gaming industry while developing your customer support career. You'll be part of a collaborative team supporting customers globally, resolving technical and non-technical queries, building online communities, and ensuring every interaction reflects the brand's commitment to innovation and excellence. WHAT YOU'LL BE DOING:Deliver exceptional white-glove customer support across multiple channels (social media, live chat, email, phone)Engage with customers in both German and English, resolving technical issues, product queries, and account concernsMonitor social media platforms and online forums, responding professionally and maintaining brand toneTroubleshoot VR hardware and software issues, providing clear step-by-step guidanceSpot trends in customer feedback and escalate issues to improve user experienceBuild positive online communities by encouraging user participation and engagementDocument customer interactions accurately and maintain detailed case notesCollaborate with technical teams to resolve complex issues and improve support processes WHAT WE'RE LOOKING FOR: Essential:Fluency in German and English (minimum B2 CEFR level in both languages)Experience in customer service, technical support, or social media support rolesStrong written communication skills with attention to detailTyping speed of 55 WPM with 95% accuracyConfidence dealing with technical queries and troubleshooting customer concernsAbility to work rotating shifts (6am - 7pm, Monday to Sunday rota)Professional, patient, and customer-focused approach Desirable:Interest or experience in VR, gaming, or technology productsKnowledge of social media management and community engagementMultilingual skills (additional languages beyond German and English)Experience with CRM systems and helpdesk software WHAT YOU'LL GET:?? Competitive salary: £28,017.60 per year?? Perks and benefits package?? Full-time, permanent contract (40 hours per week)?? Rotating shifts between 6am - 7pm, Monday to Sunday (advance scheduling provided)?? Work with innovative VR technology and cutting-edge products?? Career development opportunities in a growing industry?? Supportive, team-focused environment?? Exposure to the exciting world of VR and gaming technology LOCATION:Belfast VR Hub - On-site role (Northern Ireland) ABOUT RED DOT SEARCH: Red Dot Search is a specialist recruitment partner with over 20 years of experience placing customer service, contact centre, and technical support professionals across the UK. We work with innovative employers in technology, gaming, and digital sectors. READY TO APPLY? If you're a fluent German and English speaker looking for an exciting customer support role in the VR technology industry,apply nowto start the process. Submit your CV now or contact Red Dot Search to discuss this bilingual customer support opportunity. Keywords: Bilingual Customer Support Belfast, German English Customer Service Jobs, VR Customer Support Specialist, Gaming Support Jobs Northern Ireland, Multilingual Customer Service Belfast, German Speaking Jobs BelfastTPBN1_UKTJ