Customer Service Representative

1 week ago

Ferndown, United Kingdom Mika Recruitment & Consulting Limited Full time

Our client is a well-established and respected Hearing Healthcare company with branches nationwide. We are working with them to recruit a Customer Service Representative for their Christchurch and Ferndown branches within Dorset.

As the Customer Service Representative, you will be responsible for being the first point of contact for customers as well as providing hearing solutions and advice backed by first class customer service.

We’re looking for a well-presented, friendly and confident person with a natural desire to help. Someone who makes conversation easily and is excellent at thinking on their feet.

You will need to have a clear speaking voice and be a good listener, have genuine empathy and a lot of patience in order to provide assistance, advice and resolve any enquiry in a timely manner.

In addition, you’ll be pro-active, have excellent written and computer skills, an ability to organise your time effectively and a keen eye for detail.

Basic Responsibilities:

  • Welcome customers both in Centre and via phone
  • Provide information and support on hearing loss and solutions
  • Data Entry, Diary and Database Management
  • Responsible for Reception area ensuring it is presented to a high standard at all times
  • Holiday and Sickness cover in Ferndown and Christchurch

What We’re Looking For:

  • Excellent listening skills and natural empathy
  • Positive 'can-do’ attitude
  • Ability to communicate effectively both verbally and in writing
  • Well-organised and able to multi-task
  • Basic IT skills, including Microsoft

As part of the organisation, you will receive:

  • 25 days paid annual leave (increasing to 30 days over 5 years) pro rata
  • Sickness Benefit Scheme (after qualifying period)
  • Staff Rewards Hub
  • Payroll Giving Scheme

The working hours for this role are 37.5 hours per week. Mon - Fri 9am to 5pm with some weekends required (day off in the week given) and half hour lunch break. This role will include covering Ferndown and Christchurch. So ideally you will drive with your own vehicle.

If you feel that this is a great opportunity for you, please send your CV today

**Unfortunately, due to the volume of applications that we receive, we are unable to respond to everyone, if you have not heard back within 5 days then please assume that you have not been successful on this occasion**

In line with Data Protection GDPR laws, we need to inform you that you are, in applying this role, sending us your personal data which we will not share without your consent and will only contact you about this role and other roles which could be of interest. Please see our website for our full privacy and data handling policies. You have the right to ask us to remove your data at any time.

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