Field Services Engineer

6 days ago


Newcastle upon Tyne, United Kingdom CozensWain Full time

Field Service EngineerUK MedTech ScaleupTransforming Patient Care Through Next-Generation TechnologyAbout the CompanyWe’re working with a fast-growing UK MedTech scaleup on a mission to redefine how healthcare is delivered. Backed by top investors and partnered with leading hospitals, we design and deploy cutting-edge medical technology that improves outcomes, enhances workflows, and empowers clinicians across the country.As we continue to scale, every hire has a tangible impact. Every device we support helps a clinician deliver better care. Every visit you make contributes directly to improving patient lives.The Role:As a Field Service Engineer, you’ll be at the heart of our customer operations, ensuring our medical devices perform flawlessly in high-stakes clinical environments. You’ll work closely with NHS and private hospitals across the UK, supporting clinicians, solving problems on-site, and keeping our technology running at its best.Expect variety, autonomy, travel, and meaningful impact. This is a hands-on role where no two days look the same.You’ll typically spend 4 days per week onsite with customers and 1 day WFHKey ResponsibilitiesTravel across the UK to install, service, test, and repair our medical devices.Diagnose and resolve hardware and electromechanical issues quickly and effectively.Provide technical support to customers, clinical teams, and internal stakeholders.Observe device performance in live clinical/surgical settings and troubleshoot in real time.Carry out upgrades, modifications, and preventative maintenance.Maintain stock levels, tools, and calibration schedules.Accurately document all service activities in line with Good Documentation Practices.Represent the company professionally, building trust and long-term customer relationships.Share insights with technical, engineering, and product teams to help shape continuous improvements.What You BringEssentialTechnical qualification (electrical, electronic, biomedical engineering, or similar).Experience in a field service or technical support role — ideally in medical devices or diagnostics.Strong hands-on repair, troubleshooting, and fault-finding skills.Comfortable with IT systems, reporting tools, and MS Office.Clear and confident communication skills.Full UK driving licence and willingness to travel nationwide.Nice to HaveExperience working in hospitals, theatres, or clinical environments.Familiarity with GDP (Good Documentation Practices).Ability to deliver customer training or product demonstrations.Self-driven and able to manage your own schedule with minimal supervision.Why Join Us?Be part of a high-growth MedTech scaleup making a real difference in healthcare.Work with next-generation devices used by clinicians across the UK.High autonomy, meaningful work, and direct customer impact.Opportunities for progression as we scale into new regions and product lines.A culture built around innovation, trust, and continuous improvement.If this sounds like you, you'll fit right in.To Note: We regularly share career opportunities, company news, and insights on our LinkedIn page — feel free to follow us and stay in the loop.



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