Supervisor, Performance Data Analytics

2 weeks ago

London, United Kingdom McDonald's Full time

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description

You will join the Technology Performance team within Global Technology Strategy, Planning and Performance.

Our mission is to make delicious feel-good moments easy for everyone, this is an exciting opportunity for an experienced data analyst to have a real impact upon thousands of customers in thousands of restaurants every day.

Our purpose is to improve how we deploy, run and adopt technology through data-driven insights.

Our strategy is to:

  1. Ensure KPIs are accessible, usable and credible.
  2. Deep-dive insights from new and existing datasets.
  3. Align on data use and continuous improvement.

For example, developing a novel approach to quantifying the availability of restaurant technology, using this to identify opportunities and drive strategic decisions.

Your key accountabilities

Deliver the Technology Performance team goals through creating new insights and driving change:

  • Create informative dashboards, scorecards and reports using PowerBI and/or Tableau.
  • Interrogate data, identify insights and help build strategies to unlock business value.
  • Define appropriate measures/KPIs and support the identification of appropriate data sources.
  • Build data pipelines using Python and SQL.
  • Sharing best practice with Market, Segment and Global teams.

Success Measures include:

  • Your PowerBI/Tableau reports are frequently used by our (internal) customers.
  • Where necessary, you have partnered with Market technology teams, and Global engineering, data and architecture teams to achieve your project deliverables.
  • Share our best practices with our Global colleagues and importantly, ensure we are identifying and implement best practices already applied elsewhere.

About you

Your skills / knowledge:

  • Experience building dashboard and reports using PowerBI and/or Tableau. Python knowledge is a plus.
  • A positive curious mind set, confidence, self-motivation, and logical problem solver.
  • Innovative and learning mind-set and is out to provide value for global technology business partners.
  • Strong communication skills including prioritizing, problem solving and interpersonal relationship.
  • Comfortable with making recommendations to internal and external stakeholders in a global environment.
  • Ability to apply a simple approach to complex problem solving.
  • Feel comfortable working in a virtual environment where the team is spread over different locations.
  • Knowledge of retail and digital technologies is a plus.

Qualifications

  • BSc Degree in a quantitative field such as Statistics, Mathematics, Computer Science or Engineering, or equivalent professional experience.
  • Experience working with large data sets/statistics in real world situations, recognizing insights and communicating these to senior leaders to drive business value.
  • Technical experience of manipulating, analyzing and visualizing data.
  • Ability to work as part of an Agile team, communicate progress daily and regularly present at different levels.
  • Strong interpersonal skills with proven record in fast paced and quick changing environment

Additional Information

At McDonald’s we arePeople from allWalks ofLife...

People are at the heart of everything wedo,and they make the McDonald’s experience.We embrace diversityand arecommitted to creating an inclusive culturethat means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. Wehave a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

Wedo not tolerate inequality, injustice or discrimination of any kind.These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities,helping to develop skills and drive aspirationsthat will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.”

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